On-Site IT Support Specialist — Grow with a Legacy Team

JHKelly, LLC; Milwaukie (OR); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Comprehensive Medical/Vision/Rx coverage

Paid Vacation and Holidays

401K with company match

Life Insurance

Annual Performance Bonuses

Profit Sharing

Job summary

A dynamic construction firm is seeking an IT Support Specialist in Milwaukie, Oregon. This on-site role involves providing friendly technical support to employees, resolving IT issues across various platforms, and contributing to documentation. The ideal candidate enjoys helping users and has a strong customer service mindset. The position offers a pay range of $23–$30 per hour and a comprehensive benefits package. Join a family-oriented team dedicated to excellence and innovation.

Qualifications

• 1-2 years of experience in IT support or customer service.
• Experience with ticketing systems and troubleshooting basic IT issues.
• Familiarity with Microsoft 365 and technical documentation creation.

Responsibilities

• Provide phone and in-person support for employees.
• Resolve Tier 1 IT issues based on established procedures.
• Create self-help documentation and training materials.

Skills

Customer service mindset

Structured troubleshooting

Communication skills

Collaboration

Time management

Education

High school diploma or GED

Associate degree or certifications (e.g., CompTIA A+)

Tools

Microsoft 365

Ticketing systems

Windows 10/11

Job description

A dynamic construction firm is seeking an IT Support Specialist in Milwaukie, Oregon. This on-site role involves providing friendly technical support to employees, resolving IT issues across various platforms, and contributing to documentation. The ideal candidate enjoys helping users and has a strong customer service mindset. The position offers a pay range of $23–$30 per hour and a comprehensive benefits package. Join a family-oriented team dedicated to excellence and innovation.