In-Office IT Support Specialist | Client-Focused Tech

CIO Solutions LP; Goleta (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

PTO/sick time

Dental and vision reimbursement

FSA

401k retirement account

Disability and life insurance

Job summary

CIO Solutions LP is seeking a Support Specialist to manage technical tasks for our clients from our Santa Barbara, CA office. The role emphasizes interaction with clients and colleagues in a collaborative environment, delivering high-quality customer service and ensuring reliable technology solutions.

The ideal candidate enjoys a hands-on IT support role, handles hardware and software issues, and contributes to policy improvements. In-office attendance is required in Santa Barbara, CA.

Qualifications

• 3+ years of experience performing hardware/software technical systems troubleshooting and support.
• 3+ years of experience in software and technical systems customer service and support.
• 2+ years of experience in Windows server maintenance, configuration and support.
• Proficiency in all Microsoft operating systems.

Responsibilities

• Communicate effectively with customers and co-workers.
• Resolve computer and network problems.
• Perform hardware maintenance and upgrades.
• Test new equipment configuration.
• Perform network device management.
• Implement policy management.
• Optimize system performance.
• Make equipment recommendations as required.
• Develop and implement improved policies and procedures.
• Document problem outcomes.

Skills

Technical support

Customer service

Windows server

Network troubleshooting

Remote IT

Education

College degree in technology field

Professional certification

Tools

Ticketing systems

Remote management tools

Job description

CIO Solutions LP is seeking a Support Specialist to manage technical tasks for our clients from our Santa Barbara, CA office. The role emphasizes interaction with clients and colleagues in a collaborative environment, delivering high-quality customer service and ensuring reliable technology solutions.

The ideal candidate enjoys a hands-on IT support role, handles hardware and software issues, and contributes to policy improvements. In-office attendance is required in Santa Barbara, CA.