Support Specialist - RRT

CIO Solutions; Fresno (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO/sick time

Health insurance

Dental and vision reimbursement

FSA

401k retirement account

Disability and life insurance

Job summary

CIO Solutions seeks a Support Specialist to manage technical tasks for clients in a collaborative, office-based environment in Fresno, CA. You will deliver excellent customer service, troubleshoot hardware and software issues, and help optimize client systems while coordinating with teammates.

The role requires in-person attendance at the Fresno office and offers benefits including health, dental, vision, and a 401k plan, along with PTO and life insurance.

Qualifications

• Minimum 3 years experience in hardware/software troubleshooting and support.

Responsibilities

• Communicate effectively with customers and co-workers.
• Resolve computer and network problems.
• Perform hardware maintenance and upgrades.
• Test new equipment configuration.
• Optimize system performance.
• Document problem outcomes.

Skills

Troubleshooting

Customer service

Windows support

Communication

Team player

On-call support

Education

College degree in technology

Professional certification

Tools

Remote monitoring tools

Ticketing systems

Backup devices

Networking hardware

Power supplies

Job description

At CIO Solutions, we’re passionate about delivering friendly, reliable managed services that help our clients navigate the complex demands of business technology. Our mission is to empower businesses with technology services that simplify operations, strengthen security, and enhance productivity—backed by lasting partnerships built on collaboration, strategy, and genuine human connection.

For over 35 years, we’ve been the trusted partner for hundreds of local organizations, from law firms to manufacturers, boosting productivity and minimizing disruptions so they can focus on their goals.

Our team works out of offices located in Santa Barbara, San Luis Obispo, and Fresno, CA.

About you:

We love great candidates with technical chops, but we know there is more to a great fit than that. The people who thrive here share something bigger: a passion for relationships, growth, and making a difference.

Do you truly enjoy putting a smile on a client’s face? Bring a collaborative attitude to every interaction? Face challenges with tenacity and a proactive, “can-do” mindset? If the answer is, “yes”, “yes” and “yes!” then we would like to hear from you.

About the job:

The Support Specialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Support Specialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Fresno, CA office. Note, this role requires in-office attendance.

Compensation Package Includes:

• PTO/sick time
• Health insurance
• Dental and vision reimbursement program
• FSA
• 401k retirement account
• Disability and life insurance

Requirements

Essential Duties and Responsibilities:

• Communicate effectively with customers and co-workers
• Resolve computer and network problems
• Perform hardware maintenance and upgrades
• Test new equipment configuration
• Optimize system performance
• Make equipment recommendations as required
• Develop and implement improved policies and procedures
• Document problem outcomes

Knowledge, Skills and/or Abilities Required:

• Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support
• Minimum of 3 years experience in software and technical systems customer service and support
• Minimum of 2 years experience in Windows server maintenance, configuration and support
• Proficiency in all Microsoft operating systems
• College degree in technology field and/or professional certification
• Remote IT systems and peripherals troubleshooting, configuration and management preferred
• Knowledge and experience with one or more of the following:
  • Remote management and monitoring tools
  • Ticketing systems
  • Backup devices
  • Power supplies
  • APs, firewalls, routers, switches, network printers
• Must work well with little supervision individually and in a team environment
• Possess excellent verbal and written communication skills
• Be available for on-call and after-hours support responsibilities
• Customer-oriented and friendly attitude
• Must have a California Drivers License and clean driving record