On-Site IT Support Specialist — End-User Solutions

lcionline; Iowa (LA); On-site; USD 36,000 - 40,000; Full time

Job summary

lcionline is seeking an on-site IT support professional to assist client desktops, laptops, printers, networks and related software. You will gather problem information, troubleshoot issues and escalate when appropriate to ensure timely resolution.

The ideal candidate has 2+ years in IT, strong technical aptitude, and experience with Outlook, Windows, Word and Excel. Prior customer service experience is a plus, and an IT degree or CompTIA certification is preferred.

Qualifications

• 2+ years of related IT experience.
• 3 years of work experience.
• Previous customer service work a plus.
• Strong IT/technical aptitude.
• IT degree or certificate a plus.
• CompTIA Certification a plus.

Responsibilities

• Provide on-site operational support for client desktops, handhelds, laptops, servers, printers, and related devices.
• Gather and document client problem information, troubleshoot, and escalate when appropriate.
• Assist end users with hardware and software issues via phone, email, and helpdesk tickets; diagnose problems and perform troubleshooting.
• Document, track and monitor problems to facilitate timely resolution under supervision.

Skills

IT aptitude

Customer service

Troubleshooting

Help desk

Communication

Education

IT degree or certificate

CompTIA Certification

Job description

lcionline is seeking an on-site IT support professional to assist client desktops, laptops, printers, networks and related software. You will gather problem information, troubleshoot issues and escalate when appropriate to ensure timely resolution.

The ideal candidate has 2+ years in IT, strong technical aptitude, and experience with Outlook, Windows, Word and Excel. Prior customer service experience is a plus, and an IT degree or CompTIA certification is preferred.