On-Site IT Support Specialist — Education District

Socket.dev; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking a Technology Support Specialist to collaboratively implement and sustain IT plans within a district. You will provide on-site Tier 1 and Tier 2 support, troubleshoot hardware, software, network, and instructional technology incidents, and escalate complex issues as needed.

You will work with the TSC and maintain incident tracking to ensure timely communication and adherence to security policies.

Qualifications

• Two years of relevant IT support experience.

Responsibilities

• Provides timely, on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across district facilities.
• Manages service requests through the District ticketing system, meeting defined SLA.
• Maintains clear, bi-directional communication regarding incident status with stakeholders.
• Ensures positive end-user experiences through communication, responsiveness, and follow-through.
• Supports deployment and implementation of new technology in alignment with district standards.
• Maintains current technical knowledge and skills relevant to the role, including emerging technologies.

Skills

Collaboration

Learn new tech

Multitasking

Problem solving

End-user hardware

Enterprise IT tools

Operating systems

Education

Associate's Degree in a related field

Tools

Active Directory

Endpoint management systems

Service management platforms

Ticketing systems

Microsoft 365

Job description

Socket.dev is seeking a Technology Support Specialist to collaboratively implement and sustain IT plans within a district. You will provide on-site Tier 1 and Tier 2 support, troubleshoot hardware, software, network, and instructional technology incidents, and escalate complex issues as needed.

You will work with the TSC and maintain incident tracking to ensure timely communication and adherence to security policies.