IT Support Specialist: Desktop, Network & Helpdesk

Socket.dev; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Socket.dev is seeking an IT Support Specialist to deliver front-line hardware, software, and network support for end-users in Phoenix. This role reports to the IT Helpdesk Lead and provides day-to-day assistance to the IT Department as needed by leadership.

Responsibilities include gathering issue details, deploying computers, configuring settings, assisting with repairs, and supporting onsite and remote staff in a fast-paced environment.

Qualifications

• Excellent communication skills, verbal, written.
• Practical experience with Microsoft Suite products.
• Practical understanding and practical application of network support in an office environment.
• Ability to troubleshoot network related issues without assistance.
• Ability to interpret and discuss information with technical terminology.
• Ability to provide advice and recommend actions involving technical issues.
• Ability to work successfully in the high stress environment of a call center.
• Ability to be flexible and proactive if goals change.
• Ability to troubleshoot, create and install network cabling.
• Ability to work effectively with others.
• Understanding of standard networking concepts including DNS and DHCP.
• Understanding of network security concepts in a third-party audited environment.
• Understanding of IP telephony configuration and networking concepts.

Responsibilities

• Gather detailed information regarding issues from on-site hardware/software installations.
• Assist on-site and remote personnel in their day-to-day desktop/network support needs.
• Deploy (sysprep) computers, install software, configure hardware to company standards.
• Assist with repair and recovery from hardware/software failures.
• Communicate with technical fluency on network and system failures.
• Provide IT logistics support for shipping computer systems and peripherals for remote work.
• Assist with overall site support and administrative tasks.
• Other tasks as assigned.

Skills

Communication

MS Office

Network support

Troubleshooting

Problem solving

Tools

DNS/DHCP

Job description

Socket.dev is seeking an IT Support Specialist to deliver front-line hardware, software, and network support for end-users in Phoenix. This role reports to the IT Helpdesk Lead and provides day-to-day assistance to the IT Department as needed by leadership.

Responsibilities include gathering issue details, deploying computers, configuring settings, assisting with repairs, and supporting onsite and remote staff in a fast-paced environment.