IT Support Specialist

Fashion Institute of Design & Merchandising; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

HDR is seeking an IT Support Specialist to help address business needs with technology and deliver high-quality user support across the organization. You will work on-site with staff, diagnosing hardware, software, and network issues while contributing to enterprise IT projects.

The role requires strong customer service skills, the ability to handle multiple tasks, and a willingness to be on-call for critical business continuity. Travel may be required in some assignments.

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience is required.
• Minimum of 1 year of experience in technical support of PC, networks and servers.
• Excellent knowledge of personal computers and peripherals; experience in systems operations and maintenance.
• Proficient with Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Strong customer service, interpersonal and communication skills.

Responsibilities

• Apply technology to address business needs and constraints.
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
• Provide advanced troubleshooting on complicated IT issues and support for software applications.
• Provide desk side training for enterprise applications upon request.
• Coordinate local office IT topics/issues and assist with IT infrastructure processes.

Skills

Customer service

Communication

Self-starter

Multitasking

Education

Associate's degree in Computer Science/MIS-related area

Tools

MicroStation

AutoCAD

ProjectWise

GIS

Windows 11/M365

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story: ' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
In the role of IT Support Specialist, we'll count on you to:

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide hardware support, printer and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
• Perform other duties as needed

Preferred Qualifications

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
• This position may include travel
• Working knowledge of Windows 11/M365.
• Knowledge of A&E Industry
• Associate's degree in Computer Science/MIS-related area or equivalent work experience

Required Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 1 year of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines with minimal supervision
• Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Employee Network Groups

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location

Industry

IT

Schedule

Full-time

Employee Status

Regular

Business Class

Marketing and Admin

Job Posting

Aug 7, 2026

At HDR, we are committed to the principles of employment equity.

We are an affirmative Action and Equal Opportunity Employe r.

We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.