IT End User Analyst - On-Site Support & On-Call

Johnson Service Group; Chattanooga (TN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group, Inc. seeks two IT End User Analysts to support the Chattanooga IT Customer Operations Center, onsite at the corporate office. The roles focus on delivering Tier 1 support and resolving routine hardware, software, and network issues in a fast-paced environment.

These developmental positions require strong communication and customer service, with on-call rotations and TVA clearance. Travel may be required to support project work as needed.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Foundational knowledge of IT infrastructure technologies.
• Strong communication and customer service skills.
• Willingness to obtain TVA Sensitive clearance and on-call rotations.
• Ability to travel as needed.

Responsibilities

• Provide Tier 1 support via phone, onsite, and walk-up desks.
• Troubleshoot and diagnose hardware, software, and network problems.
• Document workflows and user interactions in the ticketing system.
• Monitor systems and escalate issues as needed.
• Participate in 24/7 on-call rotations.

Skills

Communication

Problem-solving

Customer service

Education

Bachelor’s degree or equivalent in Computer Science, Engineering, Math, Business, or related field

Tools

Networking

Server operating systems

Databases

Virtualization

Storage area networks

Messaging systems

Job description

Johnson Service Group, Inc. seeks two IT End User Analysts to support the Chattanooga IT Customer Operations Center, onsite at the corporate office. The roles focus on delivering Tier 1 support and resolving routine hardware, software, and network issues in a fast-paced environment.

These developmental positions require strong communication and customer service, with on-call rotations and TVA clearance. Travel may be required to support project work as needed.