Onsite Senior IT Support Engineer – Windows, Mac & AV

Ampcus, Inc

Princeton (NJ)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Ampcus Inc. in Princeton, NJ is seeking an experienced Senior IT Support Engineer to provide onsite service-bar style support across end-user computing, networking, AV, and conference room tech, delivering exceptional customer service to internal users.

The ideal candidate will have extensive experience supporting Windows and macOS, Microsoft 365, networking, and enterprise IT operations. The role is 100% onsite, full-time, with responsibilities spanning walk-up IT support, Level 2 desktop

Qualifications

8-10 years of enterprise IT support experience.
Strong experience supporting Windows and macOS environments.
Hands-on experience with Microsoft 365 applications and services.
Experience providing Level 2 desktop support.
Knowledge of networking fundamentals and patching activities.
Experience providing Smart Hands support for infrastructure teams.
Experience supporting Audio Visual systems and Microsoft Teams Rooms (MTR).
Strong troubleshooting and problem-solving skills.
Experience documenting technical procedures and operational processes.
Excellent customer service and communication skills.
Ability to work independently in a fast-paced onsite support environment.

Responsibilities

Provide walk-up IT support through a service bar/Genius Bar model.
Deliver Level 2 technical support for end-user computing devices and peripherals.
Support Windows PCs, Apple Macs, laptops, desktops, printers, and mobile devices.
Troubleshoot Microsoft 365 applications and user productivity issues.
Perform networking support, including cable patching and smart hands activities.
Support Audio Visual (AV), Microsoft Teams Rooms (MTR), and conference room technologies.
Execute IT operations and maintenance activities following established procedures and standards.
Assist in implementing data security and information protection practices.
Coordinate and perform operational testing and validation activities.
Document operational processes and update technical procedures.
Support continuous improvement of IT service delivery and operational processes.
Provide end-user coaching and technical training when needed.
Serve as a technical advisor to colleagues and business users.
Troubleshoot complex technical issues and implement effective solutions.