Onsite IT Support Pro: Windows, AD & M365

TEKsystems; New York (NY); In loco; USD 28.000 - 30.000; Part-time

Descrizione del lavoro

The IT Service Desk Analyst provides onsite technical support for the bank's corporate office while delivering remote support to branch locations. This role serves as the primary point of contact for end-user technology issues in a Windows-based environment, supporting hardware, software, user accounts, and network connectivity to ensure business continuity across the organization.

This position is fully onsite at Pittsford, NY with remote support for branches, collaborating with IT teams to

Competenze

• Associate's degree in Information Technology or related field, or equivalent work experience.
• 2+ years of IT Service Desk, Help Desk, or Desktop Support experience.
• Hands-on experience supporting Windows 10/11 environments.
• Strong experience with Active Directory administration and user account management.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with remote support tools, ticketing systems, and basic networking concepts.
• Strong troubleshooting, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Mansioni

• Provide first-level technical support to bank employees via phone, email, remote support tools, and in-person assistance.
• Troubleshoot and resolve issues related to Windows desktops and laptops, Microsoft 365 applications, printers, mobile devices, and banking systems.
• Administer and support Active Directory, including user account creation, password resets, group membership management, and account permissions.
• Support branch employees remotely with hardware, software, connectivity, and access-related issues.
• Install, configure, and maintain Windows workstations, peripherals, and software applications.
• Manage and document incidents, service requests, and resolutions within the IT ticketing system.
• Assist with user onboarding and offboarding activities, including account provisioning and equipment deployment.
• Escalate complex issues to senior IT staff or specialized support teams as needed.
• Participate in system upgrades, patch management, hardware refreshes, and technology deployments.
• Maintain technical documentation, procedures, and knowledge base articles.
• Ensure compliance with bank security policies, regulatory requirements, and IT best practices.

Conoscenze

Windows 10/11

Active Directory

Microsoft 365

Remote support tools

Ticketing systems

Customer service

Communication skills

Formazione

Associate's degree in Information Technology

Strumenti

Azure AD

Descrizione del lavoro

The IT Service Desk Analyst provides onsite technical support for the bank's corporate office while delivering remote support to branch locations. This role serves as the primary point of contact for end-user technology issues in a Windows-based environment, supporting hardware, software, user accounts, and network connectivity to ensure business continuity across the organization.

This position is fully onsite at Pittsford, NY with remote support for branches, collaborating with IT teams to