On-Site IT Support Lead Manager (Executive Level Support)

Kyndryl Holdings, Inc.; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an exceptional Executive IT Support professional to lead a dedicated team in providing top-notch technical assistance to C-suite executives. This on-site role in Midtown Manhattan involves managing support for both on-site and remote executives, ensuring seamless technology operations. The ideal candidate will possess a blend of technical expertise and leadership skills, overseeing local hardware support and coordinating large videoconference events. Join a forward-thinking company that values diversity, offering opportunities to innovate and develop your skills with state-of-the-art resources.

Benefits

State-of-the-art resources

Learning programs

Diversity and inclusion initiatives

Qualifications

• 3+ years of managerial experience in IT support or related fields.
• Strong knowledge of IT systems and networks.

Responsibilities

• Manage a global team providing 24/7 IT support.
• Oversee ticketing and critical issue escalation.

Skills

IT Support Management

Technical Problem Solving

Interpersonal Communication

Customer Service Orientation

Leadership Skills

Education

Bachelor's Degree in IT or related field

Tools

Videoconferencing Equipment

Ticketing Systems

Job description

At Kyndryl, we design, build, manage, and modernize mission-critical technology systems worldwide. Why work at Kyndryl? We are committed to continuous progress, striving to create a more equitable and inclusive environment for our employees, customers, and communities.

The Role

Kyndryl seeks an exceptional Executive IT Support professional to lead and manage a dedicated team providing high-level technical assistance to our executive team. This role involves overseeing support for both on-site and off-site executives via remote access or phone, ensuring seamless technology operations. The candidate will manage the maintenance of videoconferencing equipment, print, and general IT equipment, and coordinate support for large videoconference events such as Board meetings, Earnings calls, and Investor Days.

This is an on-site role based in Midtown Manhattan, with 5-10% business travel expected.

Key responsibilities include managing ticketing, escalation of critical issues, and collaborating with stakeholders. The role also involves overseeing local hardware support, including print, video, and IT accessories. The ideal candidate will possess a blend of technical expertise, leadership skills, and interpersonal abilities to support our executives effectively.

Responsibilities

1. Manage a small global team providing 24/7 support.
2. Support C-Suite executives with close relationships.
3. Oversee ticketing and escalation processes for critical issues.
4. Manage local hardware support including print, video, and IT accessories.

Additional Information

Kyndryl does not currently require COVID-19 vaccination for employees, but vaccination proof may be required at client or partner locations, with accommodations available for medical or religious reasons.

Who You Are

• Minimum 3 years of manager-level experience in IT support or related field, demonstrating leadership and decision-making skills.
• Experience supporting executives at the C-suite level.
• Extensive knowledge of IT systems, networks, and software applications.
• Strong problem-solving skills for diagnosing and resolving complex technical issues.
• Excellent interpersonal and communication skills, with patience and clarity.
• Ability to prioritize and manage multiple tasks effectively under pressure.
• Customer service orientation and attention to detail.
• Flexibility and adaptability to changing technology and needs.
• Discretion and confidentiality in handling sensitive information.
• Ability to collaborate effectively with IT professionals and departments.

Our Commitment

We value diversity and inclusion, welcoming individuals of all backgrounds and experiences. Our inclusion networks and initiatives foster a supportive environment where everyone can bring their whole self to work, embodying the Kyndryl Way.

What You Can Expect

Working with state-of-the-art resources and Fortune 100 clients, you will have opportunities to innovate, build new capabilities, and develop your skills through industry-leading learning programs. We support your well-being and offer benefits that reflect the diversity of our employees, including certifications from Microsoft, Google, Amazon, and more. Our platform also encourages volunteering and giving back to communities.

Get Referred!

If you know someone at Kyndryl, select 'Employee Referral' during your application and enter their Kyndryl email address.

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