On-Site IT Support Lead Manager (Executive Level Support)

Kyndryl; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic On-Site IT Support Lead Manager to lead a dedicated team providing exceptional technical assistance to executives. This role will involve managing high-level support for both on-site and off-site executives, ensuring seamless technology operations. The ideal candidate will oversee maintenance of videoconferencing equipment and coordinate large events. With a focus on innovation and employee well-being, this company offers a collaborative environment where your contributions will make a significant impact on executive operations. Join a team that values diversity and invests in your professional growth.

Benefits

Employee Learning Programs

Volunteering Opportunities

Diversity and Inclusion Initiatives

Qualifications

• Minimum of 3 years in a Manager-level role within IT support.
• Extensive knowledge of IT systems, networks, and software applications.

Responsibilities

• Manage a global team providing 24/7 IT support.
• Oversee local site hardware support and manage ticketing.

Skills

Leadership

Problem-Solving

Communication

Customer Service

Attention to Detail

Adaptability

Time Management

Interpersonal Skills

Confidentiality

Team Collaboration

Education

Bachelor's Degree in IT or related field

Tools

Ticketing Systems

Videoconferencing Equipment

Job description

On-Site IT Support Lead Manager (Executive Level Support)

On-Site IT Support Lead Manager (Executive Level Support)

Apply remote type In Person locations New York, NY, USA time type Full time posted on Posted Yesterday job requisition id R-36340

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking an exceptional Executive IT Support professional to lead and manage a dedicated team providing high-level technical assistance to our executive team. This role involves overseeing the support provided to both on-site and off-site executives through remote takeover or phone, ensuring seamless technology operations. The ideal candidate will be responsible for managing the maintenance of videoconferencing equipment, print, and general IT equipment through their team. They will also coordinate and support large videoconference events, both on and occasionally off-site, such as Board meetings, Earnings calls, and Investor Days.

This is an on-site role and will report to our office in Midtown Manhattan. It will require business travel up to 5-10%.

Key Responsibilities:

• Team/People management - Management of a small Global team strategically located for 24*7 support
• Support C-Suite - Close support relationships with c-suite
• Managing ticketing and overseeing escalation of critical issues
• Collaborating with numerous stakeholders
• Overseeing local site hardware support, including print, video, and IT accessories through their team

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

• Manager Level Experience: Minimum of 3 years in a Manager-level role within IT support or a related field, demonstrating leadership and decision-making abilities.
• Experience in Executive level support.
• Technical Proficiency: Extensive knowledge of IT systems, networks, and software applications.
• Problem-Solving Abilities: Expertise in diagnosing and resolving complex technical issues efficiently.
• Interpersonal Skills: Strong ability to communicate and connect with diverse personalities.
• Communication Skills: Excellent verbal and written communication skills, with patience and clarity.
• Time Management: Ability to prioritize and manage multiple tasks effectively under pressure.
• Customer Service Orientation: Commitment to providing exceptional support and fostering positive relationships.
• Attention to Detail: Precision in handling technical tasks and documentation.
• Adaptability: Flexibility to adapt to changing technology and executive needs.
• Confidentiality: Maintaining discretion and ensuring the privacy of sensitive executive information.
• Team Collaboration: Ability to work collaboratively with other IT professionals and departments.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handedly: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.