On-Site IT Support Lead Manager (Executive Level Support)

Hispanic Technology Executive Council; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An innovative technology firm is seeking an Executive IT Support professional to lead a dedicated team in providing exceptional technical assistance to executives. This on-site role in Midtown Manhattan involves managing support for both on-site and remote executives, ensuring seamless technology operations. The ideal candidate will possess strong leadership skills, technical proficiency, and excellent interpersonal abilities. You'll have the opportunity to work with state-of-the-art resources and Fortune 100 clients, fostering an inclusive environment and contributing to the success of the organization.

Benefits

Comprehensive benefits

Learning programs for certifications

Community involvement opportunities

Qualifications

• Minimum of 3 years in a management role within IT support.
• Strong communication and relationship-building abilities.

Responsibilities

• Manage a global team providing 24/7 support.
• Support C-suite executives with close relationships.
• Coordinate large videoconference events.

Skills

Management Experience

Technical Proficiency

Problem-Solving

Interpersonal Skills

Communication Skills

Time Management

Customer Service

Attention to Detail

Adaptability

Team Collaboration

Job description

Who We Are

At Kyndryl, we design, build, manage, and modernize mission-critical technology systems that the world depends on every day. We are committed to building a more equitable, inclusive world for our employees, customers, and communities.

The Role

Kyndryl is seeking an exceptional Executive IT Support professional to lead and manage a dedicated team providing high-level technical assistance to our executive team. This role involves overseeing support for both on-site and off-site executives via remote takeover or phone, ensuring seamless technology operations. The candidate will manage the maintenance of videoconferencing equipment, print, and general IT equipment through their team, and support large videoconference events such as Board meetings, Earnings calls, and Investor Days.

This is an on-site role based in Midtown Manhattan, with up to 5-10% business travel.

Key responsibilities include managing ticketing, overseeing escalation of critical issues, and collaborating with stakeholders. The role also involves supporting local hardware, including print, video, and IT accessories, through the team. The ideal candidate will possess technical proficiency, leadership skills, and strong interpersonal abilities to support our executives effectively.

Responsibilities:

1. Manage a small global team providing 24/7 support.
2. Support C-suite executives with close support relationships.
3. Oversee hardware support, including print, video, and IT accessories.
4. Manage ticketing and escalate critical issues.
5. Coordinate and support large videoconference events, both on and off-site.

Additional Information:

Kyndryl currently does not require full COVID-19 vaccination, but may require proof of vaccination for certain client or partner locations, in accordance with their policies. Accommodations can be requested for medical or religious reasons.

Who You Are

• Manager Level Experience: Minimum of 3 years in a management role within IT support or related field.
• Experience in Executive support.
• Technical Proficiency: Knowledge of IT systems, networks, and software.
• Problem-Solving: Ability to diagnose and resolve complex technical issues.
• Interpersonal Skills: Strong communication and relationship-building abilities.
• Communication Skills: Excellent verbal and written skills.
• Time Management: Ability to prioritize tasks effectively.
• Customer Service: Commitment to outstanding support.
• Attention to Detail: Precision in technical tasks and documentation.
• Adaptability: Flexibility to changing needs and technologies.
• Confidentiality: Discretion in handling sensitive information.
• Team Collaboration: Ability to work well with others.

Being You

We value diversity in all forms and strive to create an inclusive environment where everyone can bring their whole selves to work. Our inclusion networks and initiatives support this commitment, fostering a culture of support and belonging.

What You Can Expect

At Kyndryl, you'll work with state-of-the-art resources and Fortune 100 clients, offering daily opportunities to innovate and grow. We prioritize your well-being with comprehensive benefits, learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc.), and community involvement through volunteering and donations. We invest in your success because when you succeed, we all succeed.

Get Referred!

If you know someone at Kyndryl, during your application, select 'Employee Referral' and enter their Kyndryl email address when asked, "How Did You Hear About Us?"