On-Site IT Support Engineer – Windows & Cloud

RPMGlobal; Washington, Northern (District of Columbia, KY); Hybrid; USD 45,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement plans

Paid time off

Tuition assistance

Job summary

The MIL Corporation invites applications for a Technical Support Specialist I to support a Federal Government client in Washington, DC. You will be the central point of contact for IT incidents, providing phone/email/in-person support, and documenting requests to improve service delivery.

On-site schedule currently required; responsibilities include diagnosing hardware/software issues, deploying equipment, and maintaining service quality while aligning with SLAs and customer satisfaction goals.

Qualifications

• At least one year of Tier II/III desktop hardware/software support.
• General knowledge of Tier III desktop hardware/software support.
• Experience with Windows client OS and Office/Creative Suite.
• Strong IT skills and professional customer service experience.
• Excellent organization and communication with diverse colleagues.

Responsibilities

• Provide IT support for all staff via phone, email, in person, and self-service.
• Diagnose and resolve software/hardware incidents and escalate where needed.
• Record and document requests using the IT service desk system.
• Install and configure new IT equipment and deploy software/hardware.
• Maintain high levels of customer service and effective communication.

Skills

Desktop support

Windows OS

Office software

Customer service

Communication skills

Troubleshooting

Attention to detail

Time management

Professional demeanor

Education

HS/GED

AS / BS in Computer Science or IT

Tools

SCCM

Encryption software

Azure

Microsoft 365

Macs

Dell hardware

Job description

The MIL Corporation invites applications for a Technical Support Specialist I to support a Federal Government client in Washington, DC. You will be the central point of contact for IT incidents, providing phone/email/in-person support, and documenting requests to improve service delivery.

On-site schedule currently required; responsibilities include diagnosing hardware/software issues, deploying equipment, and maintaining service quality while aligning with SLAs and customer satisfaction goals.