On-Site IT Support Engineer — Hardware & Network

Philly Shipyard, Inc.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Hanwha Philly Shipyard is seeking an on-site IT Desktop Support professional to provide hardware, software and application support across PCs, Macs and mobile devices. You will respond to help desk calls, deploy equipment, maintain printers, and manage inventory.

Ideal candidates have 2–3 years in desktop support and experience with server hardware, software and Active Directory. This role requires strong communication, teamwork, and adaptability within a heavy industrial environment.

Qualifications

• Bachelor's Degree in related field preferred; Associate's Degree in a related field and years of experience will be considered
• Prior experience with server hardware, software and applications
• 2-3 years' experience in desktop support preferred

Responsibilities

• Provide hardware, software and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones
• Respond to help desk calls from internal and field employees, providing problem resolution through phone, email, remote access and in-person
• Prepare and deploy hardware, desktops, laptops, and mobile platforms
• Maintain all printers, including deployment, troubleshooting, and supply management
• Maintain and track all IT hardware inventory and software licensing
• Manage and coordinate support for Mobile Devices and Service Plans
• Provide basic network hardware installation and configuration assistance
• Provide basic Active Directory management and server application support
• Participate in on-call afterhours support rotation on a scheduled basis
• Perform other related duties as required and assigned

Skills

Communication

Problem solving

Adaptability

Strategic thinking

Stress management

Teamwork

Education

Bachelor's Degree in related field preferred

Associate's Degree in related field considered

Job description

Hanwha Philly Shipyard is seeking an on-site IT Desktop Support professional to provide hardware, software and application support across PCs, Macs and mobile devices. You will respond to help desk calls, deploy equipment, maintain printers, and manage inventory.

Ideal candidates have 2–3 years in desktop support and experience with server hardware, software and Active Directory. This role requires strong communication, teamwork, and adaptability within a heavy industrial environment.