On-Site IT Support & Desktop Administrator

HCL Technologies Limited; United States; On-site; USD 50,000 - 75,000; Full time

Job summary

HCL Technologies Limited is seeking an Administrator with strong Windows end-user support skills to join on-site MS Windows and RDS environments. You will handle desk-side support, asset management, and issue resolution across desktop/laptop hardware and mobile devices.

You will engage with senior stakeholders, manage tickets, and collaborate with IT teams to ensure high-quality service targets and timely responses.

Qualifications

• Speaks clear English and communicates with stakeholders at various levels.
• Strong written and verbal communication skills for senior stakeholders.
• Delivers consistent, high-quality end-user support across staff.
• Maintains healthy group dynamics and collaborative teamwork.
• Detail-oriented and self-motivated with proactive mindset.
• Manages relationships with internal and external stakeholders.
• Flexible with time to meet client deliverables and deadlines.
• Advocates for end users to ensure timely service and support.

Responsibilities

• Ensure incidents/requests meet agreed service targets.
• Proactively monitor pending tickets and escalate as needed.
• Perform IMACs (install, move, add, change) as required.
• Provide face-to-face end-user support for IT products/services.
• Troubleshoot hardware/software issues and reimage PCs across OSes.
• Test, identify, repair, and document end-user technical issues.
• Manage asset inventory/stock-related activities as needed.
• Take ownership of issues through to resolution.
• Follow client and HCL processes (Call Management, Data Retention, etc.).
• Provide on-site cover as part of shift arrangements across support areas.

Skills

English proficiency

Clear communication

Customer support

Stakeholder handling

Teamwork

Attention to detail

Problem solving

Time management

End-user advocacy

Job description

HCL Technologies Limited is seeking an Administrator with strong Windows end-user support skills to join on-site MS Windows and RDS environments. You will handle desk-side support, asset management, and issue resolution across desktop/laptop hardware and mobile devices.

You will engage with senior stakeholders, manage tickets, and collaborate with IT teams to ensure high-quality service targets and timely responses.