Senior Desk-Side & Desktop Support Engineer

HCL Technologies Limited; Colonial Heights (VA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCL Technologies Limited in the United States seeks an experienced Desk-Side/Desktop Support professional with 7+ years in Windows environments, hardware, software, and network issues. Proficient in Active Directory, ServiceNow/ITSM tools, asset management, and remote troubleshooting.

Experience in incident, change, and rollout management with hands-on Microsoft desktop/server experience. ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

Qualifications

• 7+ years of experience in Windows desktop support and related hardware/software issues.
• Strong knowledge of Active Directory, ServiceNow/ITSM tools, asset management, VPN, and remote troubleshooting.
• Familiar with incident, change, and rollout management; ITIL knowledge and certifications are preferred.

Skills

AMT Asset Management Software

Desk Side Services

Mac Hardware Management

Hardware Asset Management

Hardware Management - Printers

Windows PC

Job description

HCL Technologies Limited in the United States seeks an experienced Desk-Side/Desktop Support professional with 7+ years in Windows environments, hardware, software, and network issues. Proficient in Active Directory, ServiceNow/ITSM tools, asset management, and remote troubleshooting.

Experience in incident, change, and rollout management with hands-on Microsoft desktop/server experience. ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.