Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Hcltech-2; United States; Vor Ort; USD 50.000 - 75.000; Vollzeit

Zusammenfassung

HCL Technologies Limited is seeking an Administrator with strong Windows end-user support skills to join on-site MS Windows and RDS environments. You will handle desk-side support, asset management, and issue resolution across desktop/laptop hardware and mobile devices.

You will engage with senior stakeholders, manage tickets, and collaborate with IT teams to ensure high-quality service targets and timely responses.

Qualifikationen

• Speaks clear English and communicates with stakeholders at various levels.
• Strong written and verbal communication skills for senior stakeholders.
• Delivers consistent, high-quality end-user support across staff.
• Maintains healthy group dynamics and collaborative teamwork.
• Detail-oriented and self-motivated with proactive mindset.
• Manages relationships with internal and external stakeholders.
• Flexible with time to meet client deliverables and deadlines.
• Advocates for end users to ensure timely service and support.

Aufgaben

• Ensure incidents/requests meet agreed service targets.
• Proactively monitor pending tickets and escalate as needed.
• Perform IMACs (install, move, add, change) as required.
• Provide face-to-face end-user support for IT products/services.
• Troubleshoot hardware/software issues and reimage PCs across OSes.
• Test, identify, repair, and document end-user technical issues.
• Manage asset inventory/stock-related activities as needed.
• Take ownership of issues through to resolution.
• Follow client and HCL processes (Call Management, Data Retention, etc.).
• Provide on-site cover as part of shift arrangements across support areas.

Kenntnisse

English proficiency

Clear communication

Customer support

Stakeholder handling

Teamwork

Attention to detail

Problem solving

Time management

End-user advocacy

Jobbeschreibung

Career Opportunities: Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services (156238)

Requisition ID156238-Posted10/22/2026

On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix*

• Ensuring all Incidents/Requests are met within the agreed service targets.
• Proactively monitors pending tickets.
• Performs installs, moves, adds and changes (IMAC) as required.
• Provides face to face end user support and troubleshoot issues for IT products and services.
• Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.
• Performing asset inventory/stock related activities as needed.
• Taking ownership of issues through to resolution on all appropriate requests.
• Ensuring all Incidents/Requests are met within the agreed service targets
• Ensuring all key Client and HCL processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.
• To provide hands and feet support to another Infrastructure support.
• Providing on-site cover as part of a shift arrangement, covering off all areas of support.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Orients new joiners on EUC systems.
• Recommends and / or performs upgrades on systems (EUC supported devices) to ensure longevity.
• Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.

Skill Requirements

Act as interface for other HCL delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.

• Speaks good clear English. Language.
• Strong Written and Verbal Communication Skills at senior stakeholder level.
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels.
• Maintain healthy group dynamics.
• Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.
• Must be detail oriented and self-motivating.
• Relationship Management – internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.
• Flexibility with respect to time – client deliverables need to be met with a “Can do” attitude.
• Be an advocate for the end user to ensure he or she receives high-quality and timely service and support.

Other Requirements

Excellent problem solving / quantitative/ analytical skills.

• Excellent understanding End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone and industry wide operating systems and applications i.e. Windows 7/10.
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Windows 7/10, MS Office, Outlook etc
• Detailed understanding of IT Infrastructure in a Corporate Environment – Server/Network/Database/Security.
• Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
• Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.