End-User Desktop Support Engineer (Windows/Mac)

HCL Technologies Limited; Sherman (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 days PTO per year

10 paid holidays per year

Job summary

HCL Technologies Limited is seeking a Technical Support Engineer to deliver day-to-day desktop support, hardware deployment, and proactive ticket ownership in Sherman, TX. You will diagnose, troubleshoot, and resolve issues across Windows and Mac environments, while coordinating with security/network teams as needed.

The role requires strong communication skills, IT background, and experience with deployment tools (SCCM/MDT/Intune) and ticketing systems.

Qualifications

• Graduate in Information Technology, Computer Science or relevant field.
• Proven work experience as a Technical Support Engineer or Desktop Support Engineer.
• Excellent problem-solving and communication skills.
• Ability to diagnose and troubleshoot technical issues.
• Experience with Windows/Mac OS environments.
• Certification such as A+ is a plus.
• Knowledge of Macintosh platform and application installation.

Responsibilities

• Provide day-to-day desktop support to end users, diagnose and resolve hardware/software issues.
• Maintain stock levels of equipment and inventories.
• Build and deploy end-user hardware from tablets to desktops.
• Manage starters and leavers with the local team.
• Proactively own tickets and tasks in ServiceNow.
• Ask targeted questions to identify root causes and resolve issues.
• Track issues through to resolution within SLAs.
• Provide prompt feedback and document technical knowledge for future reference.
• Follow up with clients to ensure IT systems function after troubleshooting.

Skills

Windows OS

Azure Intune

SCCM/MDT

Printer support

Active Directory

Networking basics

Office 365

Ticketing systems

Hardware troubleshooting

Vendor coordination

Communication skills

Education

Bachelor's degree in Information Technology or Computer Science

A+ certification

Tools

SNOW

HP OpenView

WDS

MDT

SCCM

AutoPilot

VPN

Encryption software

Job description

HCL Technologies Limited is seeking a Technical Support Engineer to deliver day-to-day desktop support, hardware deployment, and proactive ticket ownership in Sherman, TX. You will diagnose, troubleshoot, and resolve issues across Windows and Mac environments, while coordinating with security/network teams as needed.

The role requires strong communication skills, IT background, and experience with deployment tools (SCCM/MDT/Intune) and ticketing systems.