IT Helpdesk Technician

First Community Bank; Corpus Christi (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

First Community Bank in Corpus Christi, TX is seeking an IT Support Desk Technician to serve as the first contact for end-user technical issues across bank systems. This full-time, on-site role requires diagnosing hardware and software problems and escalating where needed.

You will answer calls, emails, and tickets; troubleshoot PCs and printers; visit branches as required; and support IT projects with the CIO.

Qualifications

• Experience as a service desk technician or similar support role.
• Strong troubleshooting and problem-solving abilities.
• Ability to escalate issues as needed.
• General knowledge of networking and operating systems.
• PC hardware and software experience.

Responsibilities

• Answer support phone calls, email and support tickets.
• Troubleshoot problems with PCs and software.
• Diagnose issues with printers, PCs and other hardware.
• Assist with managing ticket system.
• Provide reports of problems/outages to the CIO.
• Visit branches as scheduled or needed.
• Help setup community/bank events.
• Work after normal business hours as needed for projects, upgrades, problems. Support Desk after hours is on a rotating schedule.
• Maintain a positive attitude and be a team player.
• Other duties as assigned by the CIO.

Skills

Service desk experience

Troubleshooting skills

Issue escalation

Networking basics

Windows/macOS PCs

Job description

Career Opportunities with First Community Bank

A great place to work.

Careers At First Community Bank

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This is a full-time, on-site role for an IT Support Desk Technician located in Corpus Christi, TX. The Support Desk Technician position serves as the initial point of contact for end-users seeking technical assistance on any of the bank’s computer systems. Diagnoses and assesses issues related to computer hardware and software and escalates them properly if needed. Maintains excellent customer service for the bank by answering phone calls and emails promptly, commuting to branches to resolve problems as needed and resolving most hardware/software problems of devices (PCs, printers)

Support Desk Technician Job Duties:

Answer support phone calls, email and support tickets.

Troubleshoot problems with PCs and software.

Diagnose issues with printers, PCs and other hardware.

Assist with managing ticket system

Provide reports of problems/outages to the CIO.

Assist IT personnel with projects.

Visit branches as scheduled or needed.

Help setup community/bank events.

Work after normal business hours as needed for projects, upgrades, problems. Support Desk after hours is on a rotating schedule.

Maintain a positive attitude and be a team player.

Other duties as assigned by the CIO.

Skills/Qualifications

Experience as a service desk technician or other customer support technical role, troubleshooting and problem solving, ability to escalates issues, general knowledge of networking and operating systems, PC hardware and software experience.