On-Site IT Support Associate - Temp, Level 1

Quality Enclosures, Inc; North Great River (NY); On-site; USD 51,577,000 - 54,443,000; Full time

Job summary

Quality Enclosures, Inc. is seeking a Temporary IT Support Associate – Level 1 in Central Islip, NY. This full-time, temporary role supports the IT team to resolve common issues and escalate complex problems as needed.

The position runs month-to-month for up to six months, on-site, with typical hours 8:00 a.m. – 5:00 p.m. A high school diploma is required; related coursework or experience is a plus. Excellent communication and a customer-service mindset are essential.

Qualifications

• High school diploma or equivalent required.
• Associate degree or technical school coursework is a plus.
• Previous customer service, help desk, or computer-related experience is a plus.
• Good written and verbal communication skills.
• Friendly, patient, and customer-service-oriented attitude.
• Strong attention to detail, organization, and prioritization.
• Ability to document troubleshooting steps well.
• Willingness to learn new technologies and IT procedures.
• Ability to work independently and know when to ask for help.
• Reliable transportation for occasional local travel between locations.
• Ability to lift up to 50 pounds.

Responsibilities

• Respond to IT requests by phone, email, chat, or ticketing system.
• Create and update support tickets.
• Gather basic information about users' issues.
• Provide friendly and professional customer service.

Skills

Customer service

Written & verbal communication

Documentation habits

Willingness to learn

Independent work

Reliable transportation

Physical lifting ability

Education

High school diploma or equivalent

Associate degree / technical coursework (plus)

Job description

Quality Enclosures, Inc. is seeking a Temporary IT Support Associate – Level 1 in Central Islip, NY. This full-time, temporary role supports the IT team to resolve common issues and escalate complex problems as needed.

The position runs month-to-month for up to six months, on-site, with typical hours 8:00 a.m. – 5:00 p.m. A high school diploma is required; related coursework or experience is a plus. Excellent communication and a customer-service mindset are essential.