On-Site IT Support Analyst – Field Tech & End-User Expert

Yazaki North America, Inc.; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Yazaki North America, Inc. is seeking an IT Analyst to manage daily IT services and support infrastructure, coordinating with the service desk to resolve incidents and requests. The role emphasizes maintaining stable operations and assisting users with technology resources.

The ideal candidate has a technical or information systems background, strong communication skills, and familiarity with Windows, Office 365, and ITSM tools like ServiceNow. Some travel may be required.

Qualifications

• A technical or business degree with a concentration in information systems preferred.
• Six (6) months experience supporting end users and endpoints.
• Strong communication and customer service skills.
• Proficiency with Windows and Office 365.
• Familiarity with AD and ITSM tools like ServiceNow.

Responsibilities

• Addresses incidents opened and assigned by the Service Desk and/or end users until they are complete.
• Oversees operational support to ensure problems are resolved promptly and effectively.
• Assists users in accessing information and resources for their roles and technologies.
• Escalates to supervisors and tiered support as needed.

Skills

Excellent communication and customer

Endpoint troubleshooting

Self-starter and multitasker

Team collaboration

ServiceNow ITSM familiarity

Education

Technical or business degree in information systems

Tools

Active Directory

SCCM/MECM/MEM

ServiceNow

Job description

Yazaki North America, Inc. is seeking an IT Analyst to manage daily IT services and support infrastructure, coordinating with the service desk to resolve incidents and requests. The role emphasizes maintaining stable operations and assisting users with technology resources.

The ideal candidate has a technical or information systems background, strong communication skills, and familiarity with Windows, Office 365, and ITSM tools like ServiceNow. Some travel may be required.