Analyst, On-Site Support

Yazaki North America, Inc.; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Yazaki North America, Inc. is seeking an IT Analyst to manage daily IT services and support infrastructure, coordinating with the service desk to resolve incidents and requests. The role emphasizes maintaining stable operations and assisting users with technology resources.

The ideal candidate has a technical or information systems background, strong communication skills, and familiarity with Windows, Office 365, and ITSM tools like ServiceNow. Some travel may be required.

Qualifications

• A technical or business degree with a concentration in information systems preferred.
• Six (6) months experience supporting end users and endpoints.
• Strong communication and customer service skills.
• Proficiency with Windows and Office 365.
• Familiarity with AD and ITSM tools like ServiceNow.

Responsibilities

• Addresses incidents opened and assigned by the Service Desk and/or end users until they are complete.
• Oversees operational support to ensure problems are resolved promptly and effectively.
• Assists users in accessing information and resources for their roles and technologies.
• Escalates to supervisors and tiered support as needed.

Skills

Excellent communication and customer

Endpoint troubleshooting

Self-starter and multitasker

Team collaboration

ServiceNow ITSM familiarity

Education

Technical or business degree in information systems

Tools

Active Directory

SCCM/MECM/MEM

ServiceNow

Job description

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Yazakiis a global leader in the research, development, and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

GENERAL PURPOSE

The IT analyst position performs daily activities needed to manage IT services and support infrastructure (e.g., facilities management) to ensure the overall success of operations. Addresses incidents and requests from users while coordinating with the service desk to identify and mitigate issues pertaining to the IT infrastructure and systems. Focuses on the day-to-day activities to maintain stability within service operations.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Addresses incidents opened and assigned by the Service Desk and/or end users until they are complete
• Oversees operational support to ensure that problems are resolved in a timely and effective manner
• Helps users to access information and resources pertaining to their function and to utilize building technology efficiently
• Escalates to supervisors and tiered support regarding user and stakeholders needs when unable to resolve issues alone
• Basic training to end users on equipment support and software tools.
• Support minor technical installations (racking equipment, network cabling, etc)
• Review and control the inventory of hardware and software at responsible sites to provide information for use and budgeting
• Provide preventive maintenance to IT equipment at responsible sites
• Maintain 5S on all the responsible areas (Host Room, Storage Room, etc)

NATURE OF WORK CONTACTS

This position is part of the IT Technical Management staff group. Interaction with IT engineers’ level II and III for support

SKILLS REQUIRED

• A technical or business degree with a concentration in information systems preferred. Six (6) months experience supporting end users and end points
• Excellent communication and customer service
• Thorough knowledge of Windows and Microsoft Office 365
• Familiar with enterprise level tools such Active Directory and/or SCCM/MECM/MEM
• Demonstrated knowledge of endpoint troubleshooting, diagnostics, and repair (Computers, printers, etc). Label printers and handheld scanners are a plus.
• Familiar with Service Now or any other ITSM tool/ticketing system for incident management
• Efficient self-starter and multi-tasker with the ability to work both independently and collaboratively with colleagues and end users

PHYSICAL/SENSORY DEMANDS

Ability to travel (up to 50%) to other locations inside the US or Canada

Occasional weekend or evening work may be required.

Please note that this position is not eligible for employer-sponsored work authorization. Candidates must have unrestricted authorization to work in the United States now and in the future.

Bilingual skills are preferred - Spanish

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.

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