Field IT Systems Analyst — On-Site Tech Pro

ProSource; Hazelwood (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Vitis Technologies is seeking an Systems Analyst - Field Technician to provide on-site IT support, diagnose and repair hardware/software, and maintain client networks across various sites. The role requires travel to client locations and delivering high-quality customer service.

The ideal candidate has IT support experience (2–4 years), relevant certifications, and a valid driver’s license. Join a team focused on reducing downtime and ensuring reliable technology access for users.

Qualifications

• Associate degree in IT or CS; bachelor’s preferred.
• 2–4 years of IT support or similar experience.
• Valid driver’s license and reliable transportation for travel to client sites.

Responsibilities

• On-site technical support for hardware, software, and networking issues.
• Diagnose and repair IT equipment to minimize downtime.
• Assist with installation, configuration and maintenance of IT systems.
• Maintain records of service requests, repairs and installations.
• Deliver high-quality customer service and communicate status updates.

Skills

Technical expertise

Problem solving

Customer service

Adaptability

Time management

Education

Associate's degree in IT/CS

Bachelor's degree preferred

Tools

CompTIA A+

CompTIA Network+

CompTIA Server+

CompTIA Security+

MCP

Job description

Vitis Technologies is seeking an Systems Analyst - Field Technician to provide on-site IT support, diagnose and repair hardware/software, and maintain client networks across various sites. The role requires travel to client locations and delivering high-quality customer service.

The ideal candidate has IT support experience (2–4 years), relevant certifications, and a valid driver’s license. Join a team focused on reducing downtime and ensuring reliable technology access for users.