On-Site IT Support Analyst | Day Shift | Care Tech

Ohio's Hospice, Inc.

Dayton (OH)

On-site

USD 52,000 - 68,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Retirement plan

Professional certifications support

Job summary

Ohio’s Hospice is seeking an IT Support Analyst to join our Dayton/Centerville team. This full-time, on-site role provides hands-on technology support to clinicians and staff, ensuring secure and reliable systems across our facilities.

The position emphasizes troubleshooting, customer service, and effective communication to resolve issues and maintain system availability. A heart for hospice and a commitment to serving others are essential to success.

Qualifications

Associate degree in Information Technology, Computer Science, or another technology-related field or equivalent experience.
Experience in IT support, help desk, or a similar technical support role.
Experience with Microsoft operating systems.

Responsibilities

Provide Tier 1, 2, and 3 technical support to staff via phone, email, in-person, and on-site.
Troubleshoot hardware, software, applications, peripherals, and system issues.
Install, configure, maintain, and repair computers, software, and peripherals.
Research issues, run diagnostics, and identify effective solutions.
Maintain IT systems to support availability, reliability, security, and compliance.