IT Support Analyst

Ohio; Dayton (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) matching

Job summary

Ohio’s Hospice is seeking an IT Support Analyst to deliver dependable, hands-on technology support across Dayton/Centerville sites. You will support clinicians and staff with secure, reliable systems and processes that keep patient care running smoothly.

The role suits problem-solvers who enjoy helping people and communicating clearly, with impact beyond IT. A heart for hospice and service to others is essential to succeed in this position.

Qualifications

• Associate degree or equivalent experience in IT or a related field.
• Previous experience in IT support or help desk roles.
• Experience supporting Microsoft operating systems.
• Experience with GUI-based applications.
• Strong telephone and interpersonal communication skills.
• Ability to troubleshoot technical issues and explain solutions clearly.

Responsibilities

• Provide Tier 1, 2, and 3 technical support to staff via phone, email, and on-site.
• Troubleshoot hardware, software, and peripheral issues and diagnose system problems.
• Install, configure, maintain, and repair computers and software.
• Document IT systems, procedures, and processes for consistency.
• Assist with system backups and routine IT operations.
• Support data security, HIPAA compliance, and organizational policies.

Skills

Microsoft Windows

Help desk / IT support

Interpersonal communication

Education

Associate degree in IT or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Analyst

Full Time Supporting Dayton, OH, US

2 days ago Requisition ID: 5610

Ohio’s Hospice | Dayton/Centerville, Ohio
Full-Time | On-Site
Schedule: Monday–Friday, 8:30 AM–5:00 PM

About the Position

Ohio’s Hospice is looking for an IT Support Analyst to join our team and provide dependable, hands-on technology support to our staff across our Dayton/Centerville locations.

This is more than a traditional IT support role. Our technology team helps ensure that the clinicians and staff caring for patients and families have reliable, secure systems and the support they need to do their jobs.

If you enjoy troubleshooting, helping people, solving technical problems, and working in an environment where your work has a meaningful impact, we’d love to hear from you.

A heart for hospice and a commitment to serving others are essential to being successful in this role.

What You’ll Do

The IT Support Analyst provides Tier 1, Tier 2, and Tier 3 technical support, including help desk, on-site/field support, and support for internal systems and processes.

Key responsibilities include:

Provide technical support to staff through phone, email, in-person, and on-site assistance.

Troubleshoot hardware, software, applications, peripherals, and system-related issues.

Install, upgrade, configure, maintain, and repair computers, software, and peripheral equipment.

Research technical issues, perform diagnostics, and identify effective solutions.

Maintain IT systems and processes to support system availability, reliability, security, and compliance.

Create and maintain documentation for IT systems, procedures, and processes.

Perform day-to-day user administration and system maintenance.

Maintain IT inventory and manage the issuance, tracking, and recovery of technology assets.

Assist with system backups and other routine IT operations.

Participate in planning related to system development, acquisitions, maintenance, and operations.

Ensure technology practices comply with applicable federal and state regulations, including HIPAA, accreditation standards, employment regulations, and Ohio’s Hospice policies and procedures.

Provide reliable technical support that enables our staff to deliver exceptional care to patients and families.

What We’re Looking For

Required Qualifications

Associate degree in Information Technology, Computer Science, or another technology-related field or equivalent experience.

Previous experience in IT support, help desk, or a similar technical support role.

Experience supporting Microsoft operating systems.

Experience with GUI-based applications.

Strong telephone and interpersonal communication skills.

Ability to troubleshoot technical issues and explain solutions clearly.

Ability to prioritize multiple requests and manage competing responsibilities.

Valid driver’s license with a safe driving record.

Ability to maintain state-required minimum automobile insurance coverage.

Why Join Ohio’s Hospice?

At Ohio’s Hospice, your work supports something bigger than technology. The systems you maintain and the problems you solve help our caregivers focus on what matters most — providing compassionate care to patients and supporting their families.

Competitive pay

Medical, dental, and vision insurance

Short- and long-term disability coverage

Life insurance

Paid time off

Matching retirement plans

Support and preparation for professional certifications

Certification achievement incentives

Scrubs provided

Organizational preceptor to support orientation and ongoing education

Educational programs focused on career advancement

Opportunities for career growth

And much more!

Make a Difference Every Day

Ohio’s Hospice provides an opportunity to build a meaningful career while making a difference in the lives of patients and families.

Our team members are passionate about providing superior care and superior service to those we serve. We provide the resources, support, education, and opportunities our employees need to grow professionally while contributing to our mission.

If you’re an energetic IT professional who enjoys helping others, solving problems, and wants your work to have a meaningful purpose, come join a team that is passionate about taking care of our patients and each other.

Equal Opportunity & Inclusion

Ohio’s Hospice complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Ohio’s Hospice is proud to be Platinum Certified through SAGECare, which provides training and consulting on LGBTQ+ aging issues to service providers. Ohio’s Hospice welcomes members of the LGBTQ+ community to join our team.