On-Site IT Specialist: Systems & User Support

Vermont Federal Credit Union; Burlington (VT); On-site; USD 39,247 - 58,878; Full time

Job summary

Vermont Federal Credit Union is seeking an IS Specialist for our Kennedy Drive location in South Burlington, VT. This on-site role supports PCs, printers, networks, servers and other technologies, delivering high-quality IT services to staff and members.

You will be a hands-on SME, collaborating across departments to fix problems, improve processes, and ensure security and recoverability standards are met. The position includes on-call rotation and occasional work at branch offices across

Qualifications

• Experience maintaining PCs, printers, networks, and servers.
• Ability to provide on-call rotation support.
• Strong customer service and communication skills.
• Knowledge of security and recoverability standards.

Responsibilities

• Monitor systems operations and manage user profiles and access.
• Serve as primary contact for hardware and software issues.
• Create and maintain system documentation and logs.
• Provide end-user support across the organization.
• Analyze service metrics and suggest improvements.
• Support on-call rotations and after-hours needs.
• Uphold service promises and high-quality IT services.

Skills

System monitoring

Hardware and software support

LAN security and access control

Technical documentation

Education

Associate degree or equivalent

Bachelor's degree preferred

Job description

Vermont Federal Credit Union is seeking an IS Specialist for our Kennedy Drive location in South Burlington, VT. This on-site role supports PCs, printers, networks, servers and other technologies, delivering high-quality IT services to staff and members.

You will be a hands-on SME, collaborating across departments to fix problems, improve processes, and ensure security and recoverability standards are met. The position includes on-call rotation and occasional work at branch offices across