On-Site IT Specialist: End-User & Manufacturing Support

The Urban Electric Co.; North Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical insurance

Dental insurance

401(k)

Parental leave

Paid time off

On-site barista

Training program

Job summary

The Urban Electric Co. in Charleston, SC seeks an IT Specialist to keep our production teams and offices connected. You will deploy and support laptops, desktops, and devices, troubleshoot hardware and software issues, and maintain critical systems like Intune and Microsoft 365.

You’ll also document solutions and improve IT processes across a manufacturing environment. Ideal candidates bring 4+ years in hands-on IT support, strong end-user configuration skills on Windows and macOS, and

Qualifications

• 4+ years in a hands-on IT support role.
• Advanced end-user system configuration across Windows and macOS.
• Working Microsoft 365 administration experience, including accounts, licensing, Exchange Online, Teams, and SharePoint.
• Device management through Intune or a comparable MDM.
• Strong root cause analysis and a habit of documenting findings.
• Excellent written and verbal communication with internal customers at every level.
• Ability to juggle competing requests and still close what you started.
• Team-oriented approach and willingness to back up colleagues.

Responsibilities

• Serve as the primary support contact for employees across Engineering, Sales, Finance, HR, and Production.
• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
• Resolve hardware, software, connectivity, and access issues with a white-glove, customer-focused approach.
• Manage the ticket queue against defined response and resolution targets and keep requesters informed.
• Diagnose root cause rather than just symptoms and escalate with a clear write-up when required.
• Investigate recurring tickets and propose permanent fixes.
• Troubleshoot ERP and partner with Software Development on application issues.
• Support incident response during outages, including occasional after-hours events.
• Enroll and configure devices through Intune and enforce baseline policy.
• Run patch/update cadence and maintain inventory of hardware/software/licenses.
• Assist with hardware procurement and refresh planning.
• Handle user onboarding, offboarding, and access changes in Microsoft 365 and Entra ID.
• Support SSO, MFA, and guest access requests under policy.
• Administer SaaS platforms including Microsoft Admin Center, Meraki, Mimecast, and Google Admin.
• Write and maintain configuration docs and knowledgebase articles.
• Govern Teams and SharePoint standards, including naming, access, and lifecycle.
• Collect and act on feedback about IT service quality.

Skills

End-user support

Root cause analysis

Documentation

Windows & macOS

MS 365 admin

Effective communication

Team-oriented

Education

Associate or Bachelor's degree in IT

Tools

Intune

Microsoft 365 Admin Center

Meraki

Mimecast

Google Admin

Job description

The Urban Electric Co. in Charleston, SC seeks an IT Specialist to keep our production teams and offices connected. You will deploy and support laptops, desktops, and devices, troubleshoot hardware and software issues, and maintain critical systems like Intune and Microsoft 365.

You’ll also document solutions and improve IT processes across a manufacturing environment. Ideal candidates bring 4+ years in hands-on IT support, strong end-user configuration skills on Windows and macOS, and