On-Site IT Services & Support Engineer

Turner Construction Company

Houston (TX)

On-site

USD 65,000 - 90,000

Full time

7 days ago

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Job summary

Turner Construction Company is seeking an IS support professional to assist with end-user service delivery across local, regional, and enterprise levels. The role involves troubleshooting, policy adherence, and documentation in ticketing systems to ensure timely resolutions.

The candidate will work with the IS team at multiple sites, help deploy IS technology, and support ongoing data migrations and infrastructure maintenance on advanced construction projects with travel to Northern Louisiana.

Qualifications

Minimum of 3 years of related experience and a Bachelor's Degree in Information Services, Computer Science, Operations, Management, or related field, or with IT certifications such as A+, Network+, or MCP
Ticket management system experience
Basic desktop and systems support and troubleshooting knowledge
Basic knowledge of Windows Server Administration and Active Directory
Familiar with Windows 10 and 11 installation/deployment
Proficient with Microsoft Office 2016/Office 365, SharePoint, OneDrive, MFA, data migrations, and Mobile Device Management applications
Basic knowledge of telephone equipment, VOIP, LAN/WAN, and network devices
Familiar with supporting printers and scanners
Basic malware/spyware knowledge
Basic experience with continuous improvement concepts
Professional and clear verbal and written communication skills
Ability to work independently with direction and in a team

Responsibilities

Assist with troubleshooting, supporting, and resolving end-user issues related to IS voice, data, applications, hardware, software, workstation configuration, network and technology systems.
Document issues in ticketing system and provide timely status updates and final resolutions to end-users.
Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services.
Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices.
Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team.
Maintain updated documentation of assigned requests within ticket management system.
Support development of knowledge-based articles based on ticket resolutions as applicable.
With authorization, procure hardware, software, and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment.
Support and inform end-user's technology requests and identify appropriate options based on hardware, software, or system functional specifications relevant to IS standards and operational tools.
Support development, tracking, and maintenance of timely documentation of local technology infrastructure including inventories of hardware and applications of desktop computers.
Support recovery from disaster or failure of equipment identified during daily system backups of local server and other mission critical business unit infrastructure.
As directed, assist with and complete data migrations, archive data, and manage data user permissions.
As directed, assist with implementing projects following Turner IS methodology for change management including scope, schedule and budget.
Apply basic continuous improvement concepts and practices to work efficiently, enhance programs, coordinate, and reduce waste.
As requested, provide information for briefings at IS management meetings.
Other activities, duties, and responsibilities as assigned.