Field IS Support Engineer - Project Site Tech

Turner Construction Company; Memphis (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Turner Construction Company is seeking an experienced Information Systems support professional for an advanced technology project location in Northern Louisiana. The role requires travel/relocation for the project duration and will involve coordinating IS services across local offices and project sites.

The successful candidate will troubleshoot end-user issues, maintain documentation, and support implementation of Turner IS projects while adhering to security policies and continuous improvement

Qualifications

• Minimum of 3 years of related experience and in pursuit of or with Bachelor's Degree in Information Services, Computer Science, Operations, Management, or related field.
• Ticket management system experience
• Basic desktop and systems support and troubleshooting knowledge
• Basic knowledge of Windows Server Administration and Active Directory
• Familiar with installation and deployment of Windows 10 and 11 operating systems
• Proficient with Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications
• Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems
• Familiar with supporting multi-function printers and scanners
• Basic knowledge of malware, spyware, anti-virus software
• Basic experience using continuous improvement principles and concepts
• Professional and clear verbal and written communication skills
• Able to work independently with direction and supervision, and in team environment

Responsibilities

• Assist with troubleshooting, supporting, and resolving end-user issues related to IS voice, data, applications, hardware, software, workstation configuration, network and technology systems.
• Document issues in ticketing system and provide timely status updates and final resolutions to end-users.
• Escalate security compliance and standards matters to supervisor and educate end-users on IS policies and Turner tools.
• Adopt IS lean tools to plan, schedule, and perform work activities and communicate status.
• Maintain updated documentation of assigned requests within ticket management system.
• Support development of knowledge-based articles based on ticket resolutions as applicable.
• With authorization, procure hardware, software, and cellular services and provision and configure as assigned.
• Track allocation of equipment.
• Support and inform end-user's technology requests and identify options based on hardware/software systems.
• Develop and maintain documentation of local technology infrastructure including inventories of hardware and applications.
• Support recovery from disaster or failure of equipment identified during daily system backups.
• Assist with data migrations, archive data, and manage user permissions.
• Assist with implementing projects following Turner IS methodology for change management.
• Apply basic continuous improvement concepts to work efficiently, coordinate, and reduce waste.
• Provide information for briefings at IS management meetings.
• Other activities, duties, and responsibilities as assigned.

Skills

Ticket management system experience

End-user support

Windows OS comprehension

Communication skills

Education

Bachelor's Degree in Information Systems or related field

A+, Network+, or MCP certifications

Tools

Windows Server

Active Directory

Office 365

SharePoint

Job description

Turner Construction Company is seeking an experienced Information Systems support professional for an advanced technology project location in Northern Louisiana. The role requires travel/relocation for the project duration and will involve coordinating IS services across local offices and project sites.

The successful candidate will troubleshoot end-user issues, maintain documentation, and support implementation of Turner IS projects while adhering to security policies and continuous improvement