On-Site IT Services Pro — End-User Support

Socket.dev; Nashville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Generous compensation

PTO & holidays

Healthcare benefits

401k match

Tuition reimbursement

Job summary

Revance is seeking an IT Services Analyst in Nashville to provide timely IT support to internal customers and resolve issues with quality service.

You will set up and maintain hardware and software, assist with network, VPN, VOIP, and remote access, and help keep workstations in good condition.

This role offers learning and advancement in a fast-paced environment with strong emphasis on customer service and strategic problem solving.

Qualifications

• Bachelor’s degree with 2+ years related experience or equivalent.
• 3+ years IT support in client-server environment.
• Excellent communication and organizational skills.
• Ability to learn new software platforms quickly.

Responsibilities

• Prioritize, manage, and resolve incoming support requests to help end users accomplish business tasks.
• Set up, install, and maintain computer hardware and software components.
• Resolve issues related to client/server, internet connectivity, VPN configuration, and VOIP systems.
• Prioritize workload to maximize customer satisfaction and efficiency.
• Provide after-hours IT support as needed.
• Perform other tasks as directed by IT Manager.

Skills

IT support

Customer service

Communication

VPN configuration

VOIP

PC hardware

Education

Bachelor’s degree + 2 years experience

Associate’s degree + 4 years

High school diploma / GED + 6 years

Job description

Revance is seeking an IT Services Analyst in Nashville to provide timely IT support to internal customers and resolve issues with quality service.

You will set up and maintain hardware and software, assist with network, VPN, VOIP, and remote access, and help keep workstations in good condition.

This role offers learning and advancement in a fast-paced environment with strong emphasis on customer service and strategic problem solving.