Analyst, Workstation Support

TALENT Software Services; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

TALENT Software Services in Nashville, TN is seeking a Technical Support specialist to monitor dispatch, troubleshoot end-user systems, and configure workstation software/hardware.

The role emphasizes imaging concepts, security configurations, and maintaining data backups, with opportunities to train users and document standards; onsite work at the Nashville facility.

Qualifications

• Associate degree or 2 years related experience.
• Ability to train end users on desktop software.
• Understanding imaging concepts for OS deployment.
• Experience with hardware/software selection recommendations.

Responsibilities

• Monitor dispatch system, handle tickets, troubleshoot and document guidance.
• Test and maintain application packages, and document changes.
• Document configurations to improve resolution times; assist other departments.
• Perform administrative tasks like reporting, parts ordering, and inventory tracking.
• Stay updated on new workstation tech and security practices.

Skills

End-user computing

Desktop support

Training users

Imaging concepts

Security configurations

Education

Associate Degree in Computer Science or IT

Tools

Workstation hardware

Job description

TECHNICAL SUPPORT

Duties:

• 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Skills:

Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools: Familiarity with computer and workstation equipment.

Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Schedule Notes:

IS

• Bill Rate Updated - Can submit up to *** - Nashville
• NO SUBCONTRACTOR CANDIDATES
• Information Systems Job Category - Credit Check must be processed during pre-screens.

Role is Onsite - 26 Century Blvd Suite ST610 Nashville, TN, 37214, US

C2 eligibility required

Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

Required Work Experience: 2 years of technical operations support experience.

Preferred Licenses and Certificates: A+ Certification

Preferred - ServiceNow Experience