On-Site IT Service Technician (Manufacturing/Logistics)

Sandvik

Romeoville (IL)

On-site

USD 60,000 - 70,000

Full time

9 days ago
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Benefits offered by this job

Annual bonus program

Job summary

Sandvik is seeking an IT Service Technician for an on-site role in Romeoville, IL. You will provide advanced desktop and network support, manage AD, and participate in IT projects within a manufacturing environment.

The role requires Windows Server experience, ITSM (ServiceNow), and strong troubleshooting skills. A bachelor’s degree in IT/CS and 3–5 years in IT infrastructure are preferred, with eligibility for annual bonus per company policy.

Qualifications

  • Strong knowledge of computers and end-user devices.
  • Networking fundamentals (TCP/IP, DNS, DHCP, WiFi).
  • Experience with Windows Server environments and ITSM tools.

Responsibilities

  • Provide advanced desktop, laptop, and peripheral support in Windows environments.
  • Support LAN/WAN/Wi‑Fi, troubleshoot connectivity issues.
  • Administer AD users, groups, computers, and GPOs.
  • Support Windows Server environments, monitoring and patching.
  • Participate in IT projects, upgrades, migrations.
  • Follow ITIL-based incident, change, and problem management processes.
  • Maintain documentation, procedures, and asset information.
  • Manage and troubleshoot industrial printers and RF devices in warehouses.

Skills

End-user devices
Networking fundamentals
Windows Server
ITSM tools (ServiceNow)
Troubleshooting
Industrial printers & RF devices
Cisco switches & enterprise WiFi

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Job description

Sandvik is seeking an IT Service Technician for an on-site role in Romeoville, IL. You will provide advanced desktop and network support, manage AD, and participate in IT projects within a manufacturing environment.

The role requires Windows Server experience, ITSM (ServiceNow), and strong troubleshooting skills. A bachelor’s degree in IT/CS and 3–5 years in IT infrastructure are preferred, with eligibility for annual bonus per company policy.

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