IT Specialist

Sandvik; Romeoville (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual bonus program

Job summary

Sandvik is seeking an IT Service Technician for an on-site role in Romeoville, IL. You will provide advanced desktop and network support, manage AD, and participate in IT projects within a manufacturing environment.

The role requires Windows Server experience, ITSM (ServiceNow), and strong troubleshooting skills. A bachelor’s degree in IT/CS and 3–5 years in IT infrastructure are preferred, with eligibility for annual bonus per company policy.

Qualifications

• Strong knowledge of computers and end-user devices.
• Networking fundamentals (TCP/IP, DNS, DHCP, WiFi).
• Experience with Windows Server environments and ITSM tools.

Responsibilities

• Provide advanced desktop, laptop, and peripheral support in Windows environments.
• Support LAN/WAN/Wi‑Fi, troubleshoot connectivity issues.
• Administer AD users, groups, computers, and GPOs.
• Support Windows Server environments, monitoring and patching.
• Participate in IT projects, upgrades, migrations.
• Follow ITIL-based incident, change, and problem management processes.
• Maintain documentation, procedures, and asset information.
• Manage and troubleshoot industrial printers and RF devices in warehouses.

Skills

End-user devices

Networking fundamentals

Windows Server

ITSM tools (ServiceNow)

Troubleshooting

Industrial printers & RF devices

Cisco switches & enterprise WiFi

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Job description

Sandvik Seeking an IT Service Technician - Romeoville, IL (on site) Sandvik is a premier high-tech engineering and manufacturing solutions company, a global leader in developing groundbreaking, innovative solutions in the manufacturing, mining, and intelligent manufacturing industries. Sandvik employs 40,000+ employees worldwide, with sales of approximately 103 billion SEK and we operate in more than 150 countries. Sandvik values enthusiastic, committed individuals who enjoy collaborating to find new solutions to complex business challenges! We seek motivated and hardworking individuals who share our values and who remove obstacles to support our customers and our strategic objectives. Are you someone who takes outstanding pride in your work and is passionate about their role? Sandvik offers competitive compensation and bonus opportunities. We offer a strong, highly competitive employee benefits package. Sandvik values employee development! We provide tuition assistance along with career development planning and a robust assortment of employee development, leadership development programs and reasonable accommodations. Sandvik strives to always foster a supportive and high-performance culture where our employees can feel valued and free to share ideas and bring them to fruition. We provide safe, sustainability-focused, and appealing work environments and flexibility to help our employees perform at optimal levels and have time and energy for enriching personal time.

Key Responsibilities

• Provide advanced support for desktops, laptops, and peripherals (Windows environments)
• Support LAN/WAN/Wi‑Fi infrastructure and troubleshoot connectivity issues
• Administer Active Directory users, groups, computers, and Group Policies
• Support Windows Server environments, including monitoring and patching
• Participate in IT projects, upgrades, and migrations
• Follow ITIL‑based incident, change, and problem management processes
• Maintain documentation, procedures, and asset information
• Manage and troubleshoot industrial printer fleet (label printers, forklift‑mounted printers, MFPs)
• Support RF handheld scanners and mobile devices used in warehouse operations
• Maintain WiFi coverage and performance across warehouse and production areas
• Register and track all IT assets in CMDB for lifecycle and compliance management
• Support IT onboarding/offboarding including device setup and account provisioning
• Coordinate with vendors and elevate infrastructure issues to global IT teams as needed

Required Skills & Qualifications

• Strong knowledge of computers and end-user devices
• Networking fundamentals (TCP/IP, DNS, DHCP, WiFi)
• Experience with Windows Server environments
• Familiarity with IT service management tools (e.g., ServiceNow)
• Strong troubleshooting and communication skills
• Experience with industrial printers (Zebra, Lexmark) and RF devices in warehouse settings (preferred)
• Experience with Cisco managed switches and enterprise WiFi solutions (preferred)

Education & Experience

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 3–5 years of experience in IT infrastructure or systems support roles
• Experience in warehouses, manufacturing, or logistics environments is a plus
• CompTIA Certifications: A+, Network+, etc.

The compensation range for this opportunity is $60,000 to $70,000 gross annual. This role is eligible to participate in our annual bonus opportunity program.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Reference: Job Req R0096613