On-Site IT Service Desk Technician - Windows/Linux Support

Space Dynamics Laboratory; Logan (UT); Presencial; USD 39 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Comprehensive benefits package

Resumo da oferta

Space Dynamics Laboratory (SDL) is seeking a full-time IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux systems in secure and non-secure areas. The role is on-site in North Logan, UT, with after-hours, on-call support on a rotating basis.

The candidate will deliver friendly, accurate IT support, follow security policies, and document all interactions in our ticketing system while assisting and guiding student

Qualificações

• U.S. citizen with ability to obtain/maintain a U.S. Government security clearance.
• High school diploma or equivalent.
• CompTIA Security+ certification or ability to obtain within 30 days after hire.
• Willingness to learn new IT skills as needs grow.
• Excellent customer service-focused written and verbal communication.

Responsabilidades

• Provide friendly, accurate IT support to clients, prioritizing customer satisfaction.
• Adhere to IT security policies and best practices.
• Triages incidents via phone, walk-ins, and tickets.
• Install, configure, upgrade, and secure software and hardware.
• Diagnose and resolve desktop, laptop, mobile, printer, and peripheral issues for onsite and remote users.
• Troubleshoot basic network connectivity issues.
• Support IT asset management and warranty processes.
• Document all interactions in the ticketing system with detail.
• Mentor part-time student technicians on the team.

Conhecimentos

Customer service

Written communication

Verbal communication

Detail-oriented

Self-motivated

Teamwork

Independent work

Formação académica

High school diploma or equivalent

Information Technology (IT) or Information Systems degree

CompTIA Security+ certification

CompTIA A+ certification

CompTIA Linux+ certification

Ferramentas

Ubuntu Linux

Descrição da oferta de emprego

Space Dynamics Laboratory (SDL) is seeking a full-time IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux systems in secure and non-secure areas. The role is on-site in North Logan, UT, with after-hours, on-call support on a rotating basis.

The candidate will deliver friendly, accurate IT support, follow security policies, and document all interactions in our ticketing system while assisting and guiding student