IT Service Desk Technician

Space Dynamics Laboratory; Logan (UT); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Space Dynamics Laboratory (SDL) is seeking a full-time IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux systems in secure and non-secure areas. The role is on-site in North Logan, UT, with after-hours, on-call support on a rotating basis.

The candidate will deliver friendly, accurate IT support, follow security policies, and document all interactions in our ticketing system while assisting and guiding student

Qualifications

• U.S. citizen with ability to obtain/maintain a U.S. Government security clearance.
• High school diploma or equivalent.
• CompTIA Security+ certification or ability to obtain within 30 days after hire.
• Willingness to learn new IT skills as needs grow.
• Excellent customer service-focused written and verbal communication.

Responsibilities

• Provide friendly, accurate IT support to clients, prioritizing customer satisfaction.
• Adhere to IT security policies and best practices.
• Triages incidents via phone, walk-ins, and tickets.
• Install, configure, upgrade, and secure software and hardware.
• Diagnose and resolve desktop, laptop, mobile, printer, and peripheral issues for onsite and remote users.
• Troubleshoot basic network connectivity issues.
• Support IT asset management and warranty processes.
• Document all interactions in the ticketing system with detail.
• Mentor part-time student technicians on the team.

Skills

Customer service

Written communication

Verbal communication

Detail-oriented

Self-motivated

Teamwork

Independent work

Education

High school diploma or equivalent

Information Technology (IT) or Information Systems degree

CompTIA Security+ certification

CompTIA A+ certification

CompTIA Linux+ certification

Tools

Ubuntu Linux

Job description

Job ID: 9843
Date Posted: October 15, 2026

Space Dynamics Laboratory (SDL) is seeking a full-time, customer service oriented, IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux computers in secure and non-secure areas.

This position is on-site, non-remote in North Logan, UT.

Primary Responsibilities:

• Delivers friendly, accurate, and dependable support to all clients, with a focus on customer satisfaction
• Follows IT security policies and best practices
• Handles incident triage for phone calls, walk-ins, and ticket submission support
• Installs, configures, upgrades, and secures software and hardware
• Diagnoses and resolves desktop, laptop, mobile device, printer, and peripheral problems with both onsite and remote users
• Troubleshoots basic network connectivity issues
• Supports IT asset management (inventory, tracking, lifecycle management)
• Works with manufacturers for warranty support and managing warranty claims
• Creates and updates support documentation and identifies areas of improvement
• Aids, assists, and guides part-time student technicians on team
• Consistently documents (in detail) all customer service interactions in ticketing system

Required Qualifications:

• Must be a U.S. citizen with the ability to obtain and maintain a U.S. Government security clearance
• High school diploma or equivalent
• Active CompTIA Security+ (or the ability to obtain within a maximum of 30 days after hire)
• Ability and desire to continue learning new skills as system needs grow and change
• Excellent, customer service-focused written and verbal communication
• Must be self-motivated with a strong work ethic
• Must be reliable and detail-oriented
• Ability to work independently and as part of a team
• Experience with troubleshooting computer hardware and software
• Ability to work 40 hours per week, with scheduled hours falling between 7:00 a.m. and 5:00 p.m.
• Availability to provide after-hours, on-call support on a rotating basis.

Preferred Qualifications:

• Information Technology (IT)/Information Systems (IS) or related degree
• CompTIA A+ certification
• CompTIA Linux+ certification
• Knowledge of Linux environments such as Ubuntu
• Comfortable with procedural documentation

Salary Range

• $38,500 - $65,000
  • Salary commensurate on education and relevant experience

This range serves as a general guideline and may vary based on factors such as role, level, location, market conditions, and individual qualifications, including job-related skills, experience, and relevant education or training. The range displayed in the job advertisement reflects the minimum and maximum target salaries across all US locations. Specific salary details for a candidate’s preferred location can be provided by the recruiter or HR manager during the hiring process.

Why Join SDL?

• SDL offers competitive salaries and a comprehensive benefits package.

SDL delivers advanced multi-domain solutions to protect national security and enable scientific discovery. Our expertise in satellites, sensors and instruments, ground systems and data processing, and autonomous systems plays a critical role in missions supporting NASA and the Department of Defense. Join our team of engineers, scientists, technicians, and business professionals in our seventh decade of delivering mission success.

At SDL, we strive to uphold a culture of respect, collaboration, empowerment, and accountability. We listen with open minds, seek to understand diverse perspectives, and engage in thoughtful dialogue. We work together by sharing knowledge, involving others, and offering support. We trust and empower our team members to take ownership, act with integrity, and be accountable. Above all, we deliver on our commitments to each other and to our mission partners.