On-Site IT PC Refresh Technician | End-User Support

TEKBERRY; Blacksburg (VA); On-site; USD 26,000 - 30,000; Part time

Job summary

TEKBERRY is seeking an IT PC Refresh Technician to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components. You will build, swap out and deploy refreshed hardware to end users and ensure the smooth operation of IT systems, troubleshoot hardware and software issues, and provide the highest quality customer service to support agility.

This role may require after-hours support for emergencies, critical troubleshooting, or system maintenance

Qualifications

• 1–2 years of proven customer support experience with IT systems.
• Experience installing and configuring computer systems and applications.
• Disciplined, systematic problem-solving skills.
• Strong time-management and deadline setting abilities.
• Experience with Bomgar and other remote desktop tools.
• Experience with Windows and Mac OS operating systems.
• Strong written and interpersonal communication skills.
• High school diploma or equivalent; IT-related coursework or certifications a plus.
• Industry certifications (preferred): Windows 10/11, CompTIA A+, CompTIA Net+, ITIL v4, Dell proven professional.

Responsibilities

• Installation and support of endpoint software.
• Deployment of PC equipment and accessories.
• Provide guidance and explain policies and procedures to end-users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Diagnose, research, and resolve routine end-user issues.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
• Provide Day to day operations support as Level 2 to end users.
• Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Skills

Customer support

IT systems knowledge

End-user support

Time management

Problem solving

Windows & Mac OS

Strong communication

Education

High school diploma

IT certifications

IT certifications: Windows 10/11, CompTIA A+/Net+/ITIL v4

Tools

Bomgar

ITSM tool

Remote desktop tools

Job description

TEKBERRY is seeking an IT PC Refresh Technician to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components. You will build, swap out and deploy refreshed hardware to end users and ensure the smooth operation of IT systems, troubleshoot hardware and software issues, and provide the highest quality customer service to support agility.

This role may require after-hours support for emergencies, critical troubleshooting, or system maintenance