On-Site IT: PC Network Support Tech (Secret Clearance)

Northrop Grumman Corp. (JP); Redondo Beach, Northern (CA, KY); Hybrid; USD 43,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Savings plan

Company paid holidays

Paid time off (PTO)

Job summary

Northrop Grumman is seeking a PC Network Support Technician to support information system lifecycle activities at our Redondo Beach, CA location. The role requires on-site work with a Secret clearance and offers responsibilities including workstation relocation, diagnostics, and customer support.

Candidates should have a Security+ or higher and the ability to obtain TS clearance. Knowledge of Windows and Office, plus ticketing tools like ServiceNow or JIRA, is essential.

Qualifications

• High School diploma (or equivalent) and 0 years of experience
• Must have a Security+ certification (or greater) to be considered
• Current US Government Secret level security clearance (ability to obtain Top Secret)
• Ability to obtain and maintain access to Special Programs
• General experience and knowledge of Windows Desktop Operating Systems and Microsoft Office Suites

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Maintains high levels of customer satisfaction according to defined objectives and policies.
• Under supervision, performs assigned tasks.
• Relocates workstations and equipment between campus buildings to resume operations with minimal disruption.
• Provides basic diagnostics and analyzes problems using historical records.
• Resolves technical problems via telephone, supporting internal and external customers.
• Uses Active Directory or similar tools to create/unlock user accounts and perform password resets
• Maintains accurate hardware asset inventory in the tracking system
• Supports IT Operations fundamentals and service desk activities
• Participates in new installations, testing and special projects as needed
• Spends significant time away from the desk supporting users and moving equipment
• Raises issues that require senior level attention
• Supports environments via ticketing systems (ServiceNow, JIRA)
• Lifts and moves equipment up to 50 pounds

Skills

Customer service

Communication

Patience with customers

Problem solving

Adaptability

Education

High School diploma or equivalent

Associate’s degree (preferred)

Tools

Active Directory

ServiceNow

JIRA

Windows OS

Microsoft Office

Job description

Northrop Grumman is seeking a PC Network Support Technician to support information system lifecycle activities at our Redondo Beach, CA location. The role requires on-site work with a Secret clearance and offers responsibilities including workstation relocation, diagnostics, and customer support.

Candidates should have a Security+ or higher and the ability to obtain TS clearance. Knowledge of Windows and Office, plus ticketing tools like ServiceNow or JIRA, is essential.