On-site IT & Operations Support Specialist

Taranis; Westfield (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Taranis, based in Westfield, IN, is hiring an Operations Support Specialist for its Indiana headquarters. This on-site role supports Flight Operations and daily IT needs, handling onboarding and offboarding and serving as the operational backbone of the office.

You will provide high-touch IT and admin support, troubleshoot hardware/software, and collaborate with the Israel tech support team on more complex issues. A strong AI-minded, proactive problem-solver will thrive here.

Qualifications

• 1–3 years of experience in IT support, operations support, customer service, or a closely related role.
• Proficient with standard business tools, comfortable troubleshooting hardware and software issues, and possesses an AI-oriented mindset.
• Strong organizational skills and reliable follow-through on both routine tasks and unexpected requests.

Responsibilities

• Serve as the primary point of contact for employees for IT and office operations.
• Configure, image, and set up workstations and laptops; manage system access and permissions.
• Handle inbound Tier 1 support tickets and maintain support documentation.
• Provide routine operational and administrative support to Flight Operations Managers and onboarding/offboarding.

Skills

IT support

Operations support

Customer service

AI mindset

Communication

Tools

JIRA

Ticketing systems

Job description

Taranis, based in Westfield, IN, is hiring an Operations Support Specialist for its Indiana headquarters. This on-site role supports Flight Operations and daily IT needs, handling onboarding and offboarding and serving as the operational backbone of the office.

You will provide high-touch IT and admin support, troubleshoot hardware/software, and collaborate with the Israel tech support team on more complex issues. A strong AI-minded, proactive problem-solver will thrive here.