On-Site IT Network Support Tech (Secret Clearance)

Northrop Grumman; Roy (UT); On-site; USD 44,000 - 74,000; Full time

Benefits offered by this job

9/80 schedule

401k matching

Health insurance

Job summary

Northrop Grumman is seeking a PC Network Support Technician 2/3 to support information system lifecycle activities. The selected candidate will work on-site at our Promontory, UT location.

The responsibilities include creating and managing tickets, relocating workstations, performing basic diagnostics, and maintaining asset inventories while following security procedures. A relevant degree or equivalent experience is required, plus ability to obtain a Secret clearance and familiarity with Active

Qualifications

• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Candidates must have the ability to obtain and maintain a U.S. Government Secret (at a minimum) security clearance within a reasonable amount of time
• Candidates must meet the U.S.Government 8140 requirements for a PC Network Support Tech – IAT level 2 (Security +) within 6 months of hire date.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals
• Participates in new installations, testing and special projects as needed.
• Spend significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Skills

Active Directory

Windows desktop OS

Remote deployment

Ticketing systems (ServiceNow/JIRA)

Education

Associate’s degree + 0 years or High School diploma + 2 years

Bachelor's degree

Tools

ServiceNow

JIRA

VMware VDI

Job description

Northrop Grumman is seeking a PC Network Support Technician 2/3 to support information system lifecycle activities. The selected candidate will work on-site at our Promontory, UT location.

The responsibilities include creating and managing tickets, relocating workstations, performing basic diagnostics, and maintaining asset inventories while following security procedures. A relevant degree or equivalent experience is required, plus ability to obtain a Secret clearance and familiarity with Active