IT Support Specialist

Gillman Home Center; Brookville (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, Short/Long Term

401k plan with employer contribution

Life Insurance

Employee discount

Vacation time

Job summary

Gillman Home Center in Batesville, IN seeks an IT Support Specialist to assist end users, manage AD, and keep devices secure. You will provide remote and on-site support, train teammates, maintain accounts, and help deploy new systems.

This full-time role requires at least 3 years of IT support experience, hands-on knowledge of Microsoft AD, and the ability to prioritize tickets while delivering excellent customer service. Occasional travel to other store locations is expected.

Qualifications

• Provide excellent customer service to end-users.
• Maintain the computer network and devices to ensure continuous operation.
• Provide technical assistance and basic training to team members.

Responsibilities

• Deliver excellent customer service to all end-users with ownership and follow through.
• Maintain the computer network ensuring continuous operation.
• Provide technical assistance and basic training to team members.
• Maintenance user accounts.
• Manage the company telephone system (land line and cell phone).
• Support end users via phone and remote support tools.
• Travel to store locations to install/fix/upgrade equipment.
• Install, manage and monitor security equipment.
• Ensure all computers have up to date security software.
• Effectively manage time to ensure calls and help desk tickets are responded to in a timely manner.
• Maintain systems: establish and manage user accounts, distribution lists, onboarding and offboarding users, and security controls.
• Maintain company website and intranet site. This includes posting, modifying, updating, removing items.
• Research and submit ideas for new technology as necessary to meet the needs of the company.
• Assist with other IT projects as needed.
• Ensure a safe working environment. Maintain situational awareness, identify and rectify any safety issues or violations of law or company policy.
• Follow all company policies and procedures.
• Other duties assigned as necessary.

Skills

Customer service

IT support

Microsoft AD

Education

High School Diploma or GED

Tools

Remote support tools

Job description

This role will assist the end user with technical support and work on other projects as assigned. This position will report to our Batesville, IN office daily.

Essential Functions:

• Deliver excellent customer service to all end-users with ownership and follow through.
• Maintain the computer network ensuring continuous operation. This includes network servers, work stations, copiers and printers.
• Provide technical assistance and basic training to team members.
• Maintenance user accounts.
• Manage the company telephone system (land line and cell phone).
• Support end users via phone and remote support tools.
• Travel to store locations to install/fix/upgrade equipment.
• Install, manage and monitor security equipment.
• Ensure all computers have up to date security software.
• Effectively manage time to ensure calls and help desk tickets are responded to in a timely manner.
• Maintain systems: establish and manage user accounts, distribution lists, on boarding and off boarding users, and security controls.
• Maintain company website and intranet site. This includes posting, modifying, updating, removing items.
• Research and submit ideas for new technology as necessary to meet the needs of the company.
• Assist with other IT projects as needed.
• Ensure a safe working environment. Maintain situational awareness, identify and rectify any safety issues or violations of law or company policy.
• Follow all company policies and procedures.
• Other duties assigned as necessary.

Work Competencies:

• Excellent customer service.
• Great organizational skills.
• Superior computer skills.

Supervisory Responsibility:

This position does not manage any team members.

Work Environment:

While performing the duties of this job, the employee is located indoors.Occasional travel to store locations. The noise level in the work environment is usually low.

Physical Requirements:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of standing and walking throughout the day.
• Must be able to climb ladders and crawl in areas to install wiring and cameras.
• Must be able to lift up to 10 lbs at times.
• Fine motor skills needed to fix equipment.
• Able to drive to store locations as needed.

Position Type and Expected Hours of Work:

This is a full-time position, scheduled 40 hours/week.

Required Education and Experience:

• High School Diploma or GED
• 3+ years of experience in IT support preferred
• Understanding of Microsoft AD and related products

Benefits Offered:

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.