On-Site IT Manager - Systems, Security & End-User Support

Flexicrew Technical Services; New Orleans (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

Flexicrew Technical Services in New Orleans, LA is seeking an IT Manager to oversee day-to-day technology needs. This hands-on, in-office role requires independent management of IT operations, troubleshooting, employee support across experience levels, and development of processes as the organization modernizes its technology.

You will handle onboarding/offboarding from IT perspective, equipment provisioning, licensing, and asset management; manage servers, networks, cloud systems, and Microsoft

Qualifications

• Experience managing IT operations independently.
• Hands-on setup, imaging, provisioning and device management.
• Proficient in Microsoft 365 administration and licensing.
• Experience with CCTV/security systems preferred.
• Strong troubleshooting and root-cause analysis.

Responsibilities

• Serve as primary point of contact for day-to-day IT needs, troubleshooting, and technical support.
• Manage employee onboarding and offboarding from an IT perspective, including laptop setup, imaging, provisioning, user accounts, software, permissions, and equipment recovery.
• Develop and maintain standardized processes for employee equipment, device deployment, inventory, and asset management.
• Manage laptops, docking stations, monitors, printers, mobile devices, and other technology equipment.
• Maintain and troubleshoot servers, networks, cloud-based systems, and related infrastructure.
• Support Microsoft 365 administration, user accounts, licensing, permissions, password resets, and related applications.
• Manage CCTV/camera systems, building access technology, alarm systems, and other technology-related security systems.
• Perform basic cabling, wiring, workstation installation, monitor setup, and equipment configuration.
• Set up and support conference rooms, TVs, displays, computers, and AV equipment for meetings and company events.
• Manage technology purchasing, equipment replacement, inventory, and lifecycle planning.
• Maintain accurate records of company technology assets and assigned equipment.
• Manage relationships with IT service providers, software providers, technology vendors, and other third-party partners.
• Coordinate and troubleshoot issues involving business software, cloud-based systems, portals, and integrations.
• Evaluate recurring technology issues and develop practical solutions rather than relying solely on equipment replacement.
• Establish IT procedures, documentation, standards, and best practices where formal processes do not currently exist.
• Assist employees with basic technology functions and provide patient, easy-to-understand instruction to users with varying levels of technical proficiency.
• Identify opportunities to improve technology utilization, efficiency, and reliability throughout the organization.
• Independently prioritize and manage IT projects, support requests, vendor issues, and ongoing technology initiatives.

Skills

IT Operations

Desktop setup

Microsoft 365

MDM/Asset mgmt

Networking/Servers

AV/Conference tech

Vendor Management

Troubleshooting

Documentation

Communication

Tools

Microsoft 365 Admin

MDM

Job description

Flexicrew Technical Services in New Orleans, LA is seeking an IT Manager to oversee day-to-day technology needs. This hands-on, in-office role requires independent management of IT operations, troubleshooting, employee support across experience levels, and development of processes as the organization modernizes its technology.

You will handle onboarding/offboarding from IT perspective, equipment provisioning, licensing, and asset management; manage servers, networks, cloud systems, and Microsoft