On-Site IT Helpdesk Technician — Hardware & AD Support

Hanwha Philly Shipyard; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Hanwha Philly Shipyard is seeking a desk‑top support specialist to provide hardware, software and application support across PCs, Macs, iOS/Android devices and Cisco VOIP phones. The role includes responding to help desk requests, deploying hardware, maintaining printers and inventories, and basic network/AD support on site in Philadelphia.

The ideal candidate has 2–3 years of desktop support experience, a related degree (Bachelor’s preferred; Associate’s consider), and strong communication,

Qualifications

• Bachelor’s Degree in related field preferred; Associate’s Degree in related field and years of experience will be considered
• Prior experience with server hardware, software and applications
• 2-3 years’ experience in desktop support preferred

Responsibilities

• Respond to help desk calls from internal and field employees, providing problem resolution through phone, email, remote access and in-person
• Prepare and deploy hardware, desktops, laptops, and mobile platforms
• Maintain all printers, including deployment, troubleshooting, and supply management
• Maintain and track all IT hardware inventory and software licensing
• Provide basic network hardware installation and configuration assistance
• Provide basic Active Directory management and server application support
• Participate in on-call afterhours support rotation on a scheduled basis
• Perform other related duties as required and assigned

Skills

Communication

Decision making

Adaptability

Conflict resolution

Strategic thinking

Stress management

Teamwork

Education

Bachelor’s Degree in related field

Associate’s Degree in related field

Job description

Hanwha Philly Shipyard is seeking a desk‑top support specialist to provide hardware, software and application support across PCs, Macs, iOS/Android devices and Cisco VOIP phones. The role includes responding to help desk requests, deploying hardware, maintaining printers and inventories, and basic network/AD support on site in Philadelphia.

The ideal candidate has 2–3 years of desktop support experience, a related degree (Bachelor’s preferred; Associate’s consider), and strong communication,