On-Site IT Helpdesk Analyst - NMCI/Navy Support

VTG Defense; Washington (District of Columbia); Presencial; USD 59 000 - 65 000; Tempo integral

Resumo da oferta

VTG Defense is seeking an Associate IT Helpdesk Analyst to provide frontline IT support to the IT Director at the Naval Support Facility in Arlington, VA. This is an on-site role requiring strong customer service and a proactive approach.

You will assist with hardware setup, troubleshoot NMCI and Navy systems, manage asset inventories, and document issues to drive improvements while maintaining DoD security requirements.

Qualificações

• Clear written and spoken communication skills.
• Experience with NMCI and Navy systems.
• 0–5 years of professional work experience.
• Proficiency with Microsoft Office tools.
• Must be able to obtain and maintain a DoD Secret Clearance.
• Proactive, customer-service oriented mindset.
• Attention to detail in ticketing and asset tracking.
• Must be a US citizen.
• Ability to obtain DoD Secret Clearance and sustain it.

Responsabilidades

• Assist users with hardware setup and installation.
• Troubleshoot NMCI and FlankSpeed environments.
• Provide telecommunications support (iPhone/iPad) to users.
• Maintain NMCI asset inventory.
• Organize and maintain hardware inventory.
• Assist with data call inputs.
• Develop strategies for hardware upgrade projects.
• Set up meetings, prepare agenda and slides, capture minutes.
• Asset and service management, account creation and user permissions.
• Identify inefficiencies and propose improvements.
• Clearly articulate issues and provide resolutions.
• Perform other duties as assigned.

Conhecimentos

Written and verbal communication

NMCI/Navy systems experience

0-5 years experience

Microsoft Office

DoD Secret Clearance

Customer service

Attention to detail

US Citizenship

Clearance eligibility

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

VTG Defense is seeking an Associate IT Helpdesk Analyst to provide frontline IT support to the IT Director at the Naval Support Facility in Arlington, VA. This is an on-site role requiring strong customer service and a proactive approach.

You will assist with hardware setup, troubleshoot NMCI and Navy systems, manage asset inventories, and document issues to drive improvements while maintaining DoD security requirements.