On-Site IT Helpdesk Analyst – Navy NMCI (Arlington)

VTG; Washington (District of Columbia); On-site; USD 59,000 - 65,000; Full time

Job summary

VTG is seeking an Associate IT Helpdesk Analyst to provide on-site IT support at the Naval Support Facility in Arlington, VA. You will assist users with hardware setup, troubleshoot NMCI and FlankSpeed environments, and manage asset inventories while adhering to SOPs.

The role demands strong communication, DoD clearance eligibility, and a commitment to proactive customer service. You will document issues, coordinate with the IT Director, and contribute to hardware upgrade projects while

Qualifications

• Experience with NMCI and Navy systems.
• Must be a US citizen and able to obtain a DoD Secret clearance.
• 0-5 years professional experience.
• Strong written and oral communication skills.
• Proactive customer service with attention to detail.

Responsibilities

• Assist users with setup and installation of hardware
• Troubleshoot NMCI and FlankSpeed environments
• Provide telecommunications (iPhone/iPad) support to user base
• Maintain accurate NMCI asset inventory
• Organize and maintain hardware inventory
• Assist with data call inputs
• Develop strategies to execute hardware upgrade projects
• Assist in setting up meetings, preparing agenda and slides, capture minutes
• Asset and service management, account creation and assigning user permissions
• Identify procedural inefficiencies and obstacles, and develop strategies to improve and streamline
• Clearly articulate issues and provide resolution recommendations
• Other duties as assigned

Skills

Communication skills

NMCI & Navy systems

DoD Secret Clearance

Customer service

Attention to detail

US Citizen

0-5 years experience

Tools

Microsoft Office Suite

Job description

VTG is seeking an Associate IT Helpdesk Analyst to provide on-site IT support at the Naval Support Facility in Arlington, VA. You will assist users with hardware setup, troubleshoot NMCI and FlankSpeed environments, and manage asset inventories while adhering to SOPs.

The role demands strong communication, DoD clearance eligibility, and a commitment to proactive customer service. You will document issues, coordinate with the IT Director, and contribute to hardware upgrade projects while