Associate IT Helpdesk Analyst

VTG; Washington (District of Columbia); On-site; USD 59,000 - 65,000; Full time

Job summary

VTG is seeking an Associate IT Helpdesk Analyst to provide on-site IT support at the Naval Support Facility in Arlington, VA. You will assist users with hardware setup, troubleshoot NMCI and FlankSpeed environments, and manage asset inventories while adhering to SOPs.

The role demands strong communication, DoD clearance eligibility, and a commitment to proactive customer service. You will document issues, coordinate with the IT Director, and contribute to hardware upgrade projects while

Qualifications

• Experience with NMCI and Navy systems.
• Must be a US citizen and able to obtain a DoD Secret clearance.
• 0-5 years professional experience.
• Strong written and oral communication skills.
• Proactive customer service with attention to detail.

Responsibilities

• Assist users with setup and installation of hardware
• Troubleshoot NMCI and FlankSpeed environments
• Provide telecommunications (iPhone/iPad) support to user base
• Maintain accurate NMCI asset inventory
• Organize and maintain hardware inventory
• Assist with data call inputs
• Develop strategies to execute hardware upgrade projects
• Assist in setting up meetings, preparing agenda and slides, capture minutes
• Asset and service management, account creation and assigning user permissions
• Identify procedural inefficiencies and obstacles, and develop strategies to improve and streamline
• Clearly articulate issues and provide resolution recommendations
• Other duties as assigned

Skills

Communication skills

NMCI & Navy systems

DoD Secret Clearance

Customer service

Attention to detail

US Citizen

0-5 years experience

Tools

Microsoft Office Suite

Job description

Overview

VTG is seeking an Associate IT Helpdesk Analyst to provide IT support to the IT Director at the Naval Support Facility (NSF) in Arlington, VA. This is an on-site role.

The Associate IT Help Desk Analyst will be expected to understand IT Helpdesk responsibilities, follow established standard operating procedures to document and troubleshoot IT related issues, identify and implement corrective actions, and upscale complex and high-priority issues as appropriate.

What will you do?

• Assist users with setup and installation of hardware
• Troubleshoot NMCI and FlankSpeed environments
• Provide telecommunications (iPhone/iPad) support to user base
• Maintain accurate NMCI asset inventory
• Organize and maintain hardware inventory
• Assist with data call inputs
• Develop strategies to execute hardware upgrade projects
• Assist in setting up meetings, preparing agenda and slides, capture minutes
• Asset and service management, account creation and assigning user permissions
• Identify procedural inefficiencies and obstacles, and develop strategies to improve and streamline
• Clearly articulate issues and provide resolution recommendations
• Other duties as assigned

Do you have what it takes?

Required skills:

• Strong written and oral communication skills
• Experience dealing with NMCI and Navy systems
• 0-5 years professional work experience
• Moderate to strong Microsoft Suite skills
• Must have ability to receive and maintain a DoD Secret Clearance
• Proactive and excellent customer service
• Attention to detail
• Must be US Citizen
• Ability to aquire DoD Secret Clearance and sustain one

Pay Range: VTG’s estimated starting pay range is $59,000-$65,000 annually, which is a general guideline for the geographic location. When extending an offer, VTG also considers work experience, education, skill level, market considerations and may possibly include contractual requirements which may cause an offer to fall outside of this range.