Associate IT Helpdesk Analyst

VTG Defense; Washington (District of Columbia); On-site; USD 59,000 - 65,000; Full time

Job summary

VTG Defense is seeking an Associate IT Helpdesk Analyst to provide frontline IT support to the IT Director at the Naval Support Facility in Arlington, VA. This is an on-site role requiring strong customer service and a proactive approach.

You will assist with hardware setup, troubleshoot NMCI and Navy systems, manage asset inventories, and document issues to drive improvements while maintaining DoD security requirements.

Qualifications

• Clear written and spoken communication skills.
• Experience with NMCI and Navy systems.
• 0–5 years of professional work experience.
• Proficiency with Microsoft Office tools.
• Must be able to obtain and maintain a DoD Secret Clearance.
• Proactive, customer-service oriented mindset.
• Attention to detail in ticketing and asset tracking.
• Must be a US citizen.
• Ability to obtain DoD Secret Clearance and sustain it.

Responsibilities

• Assist users with hardware setup and installation.
• Troubleshoot NMCI and FlankSpeed environments.
• Provide telecommunications support (iPhone/iPad) to users.
• Maintain NMCI asset inventory.
• Organize and maintain hardware inventory.
• Assist with data call inputs.
• Develop strategies for hardware upgrade projects.
• Set up meetings, prepare agenda and slides, capture minutes.
• Asset and service management, account creation and user permissions.
• Identify inefficiencies and propose improvements.
• Clearly articulate issues and provide resolutions.
• Perform other duties as assigned.

Skills

Written and verbal communication

NMCI/Navy systems experience

0-5 years experience

Microsoft Office

DoD Secret Clearance

Customer service

Attention to detail

US Citizenship

Clearance eligibility

Tools

Microsoft Office Suite

Job description

Overview

VTG is seeking an Associate IT Helpdesk Analyst to provide IT support to the IT Director at the Naval Support Facility (NSF) in Arlington, VA. This is an on-site role.

The Associate IT Help Desk Analyst will be expected to understand IT Helpdesk responsibilities, follow established standard operating procedures to document and troubleshoot IT related issues, identify and implement corrective actions, and escalation complex and high-priority issues as appropriate.

What will you do?

• Assist users with setup and installation of hardware
• Troubleshoot NMCI and FlankSpeed environments
• Provide telecommunications (iPhone/iPad) support to user base
• Maintain accurate NMCI asset inventory
• Organize and maintain hardware inventory
• Assist with data call inputs
• Develop strategies to execute hardware upgrade projects
• Assist in setting up meetings, preparing agenda and slides, capture minutes
• Asset and service management, account creation and assigning user permissions
• Identify procedural inefficiencies and obstacles, and develop strategies to improve and streamline
• Clearly articulate issues and provide resolution recommendations
• Other duties as assigned

Do you have what it takes?

Required skills:

• Strong written and oral communication skills
• Experience dealing with NMCI and Navy systems
• 0-5 years professional work experience
• Moderate to strong Microsoft Suite skills
• Must have ability to receive and maintain a DoD Secret Clearance
• Proactive and excellent customer service
• Attention to detail
• Must be US Citizen
• Ability to aquire DoD Secret Clearance and sustain one

Pay Range: VTG's estimated starting pay range is $59,000-$65,000 annually, which is a general guideline for the geographic location. When extending an offer, VTG also considers work experience, education, skill level, market considerations and may possibly include contractual requirements which may cause an offer to fall outside of this range.