IT Field Support Technician

RightClick; City of Rochester (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

RightClick is seeking an IT Field Support Technician to provide desk-side and on-site technical assistance across Rochester, NY offices. The role combines on-site and remote support, with travel between multiple office locations and occasional remote assistance.

The ideal candidate has 2+ years in desk-side/field support, hands-on in Windows 11 and Microsoft Teams, and strong communication skills. On-site work required in Rochester, NY, with reliable transportation for travel between sites.

Qualifications

• At least 2 years of experience in a desk-side or field support role.
• Experience with Windows 11 and Microsoft Teams.
• Reliable transportation required for travel between office locations.
• Network experience (AP replacement, cabling, routers/switches) a plus.
• A+ certification a plus but not required.
• Strong customer service and communication skills.

Responsibilities

• Provide Level 2 desk-side support across primary and satellite office locations.
• Support Windows 11 environments and troubleshoot end-user issues.
• Provide support via Microsoft Teams.
• Travel between office locations as needed to support end users.
• Assist with basic network tasks such as AP replacement, cabling, and router/switch installation.
• Deliver occasional remote support as needed.

Skills

Customer service

Communication

Reliability

Travel readiness

A+ certification

Tools

Windows 11

Microsoft Teams

Job description

Back IT Field Support Technician
IT Support Rochester , New York Contract Sep 4, 2026

Our client is seeking an IT Field Support Technician to provide desk-side support across multiple office locations. The ideal candidate will be reliable, hands-on, and comfortable balancing on-site and remote support needs. This is an onsite position based in Rochester, NY.

IT Field Support Technician's Responsibilities and Duties:

• Provide Level 2 desk-side support across primary and satellite office locations


• Support Windows 11 environments and troubleshoot end-user issues


• Provide support via Microsoft Teams


• Travel between office locations as needed to support end users


• Assist with basic network tasks such as AP replacement, cabling, and router/switch installation


• Deliver occasional remote support as needed

IT Field Support Technician's Qualifications and Skills:

• At least 2 years of experience in a desk-side or field support role


• Experience with Windows 11 and Microsoft Teams


• Reliable transportation required for travel between office locations


• Network experience (AP replacement, cabling, routers/switches) a plus


• A+ certification a plus but not required


• Strong customer service and communication skills

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.
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