On-Site IT Help Desk Technician II

Computer-Business-Solutions,-Inc; Fort Lauderdale (FL); Presencial; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k) match

Descripción de la vacante

Computer Business Solutions, a South Florida MSP, seeks a front-line help desk specialist to provide remote and on-site technical support for our client base. You will resolve issues, implement known fixes, and document tickets to help operations run smoothly.

Join a collaborative team and contribute to high-quality customer service. The role is on-site in Fort Lauderdale with benefits including health insurance, PTO, and 401(k) matching.

Formación

• Solid multi-tasking and prioritizing skills.
• Strong written and verbal communication.
• Experience in a team environment.
• Professional level knowledge of Windows environments.

Responsabilidades

• Provide remote and on-site technical assistance to users.
• Document and follow up on service tickets in Halo PSA or similar.
• Assist in reviewing problems and determining solutions.

Conocimientos

Team player

Customer service

Windows workstations

Documentation

Office apps

Networking basics

CRM ticketing

Remote/onsite support

De-escalation

Telephone/Email communication

Herramientas

Halo PSA

IT Glue/IT BOOST

Unifi/NIC hardware

DNS/SonicWall basics

Descripción del empleo

Computer Business Solutions, a South Florida MSP, seeks a front-line help desk specialist to provide remote and on-site technical support for our client base. You will resolve issues, implement known fixes, and document tickets to help operations run smoothly.

Join a collaborative team and contribute to high-quality customer service. The role is on-site in Fort Lauderdale with benefits including health insurance, PTO, and 401(k) matching.