Help Desk Technician

Flow Control Group; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Flow Control Group in Charlotte, NC, is seeking a Help Desk Technician to serve as the first point of contact for IT inquiries. This on-site role requires daily attendance at our Charlotte office and a customer‑focused technical mindset.

Ideal candidates have 0–2 years in help desk roles, strong communication skills, and working knowledge of Windows OS, Office, and hardware. CompTIA A+ is a plus. Join us to support internal users and grow with a dynamic, employee-owned company.

Qualifications

• High school diploma or GED is required; advanced IT degree preferred.
• 0–2 years in help desk, technical support, or customer service role.
• Basics of computer hardware, Windows OS, and Microsoft Office suite knowledge.
• Familiarity with TCP/IP and basic networking concepts.

Responsibilities

• Provide first-line technical support via phone, tickets, and in-person for hardware, software, and network issues.
• Log and track requests in the ITSM system.
• Diagnose and resolve common tech problems; escalate complex issues with clear documentation.
• Guide users through self-help resources and maintain knowledge base articles.
• Maintain customer satisfaction with professional, courteous interactions.

Skills

Communication skills

Problem-solving

Customer service

Teamwork

Physical effort

Education

High school diploma or GED

Associate or Bachelor's degree in IT or related field preferred

Tools

Manage Engine Service Desk Plus

Active Directory

Windows 10/11

Microsoft Office

CompTIA A+ certification

Job description

Flow Control Group, 3915 Shopton Road, Charlotte, North Carolina, United States of America

Job Description

Posted Friday, September 4, 2026 at 4:00 AM

Company: Flow Control Group

About Us: Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.

Position Summary: The Help Desk Technician is the first point of contact for all IT-related inquiries and issues. This role is crucial in providing excellent customer service and technical support to our internal customers. The ideal candidate will be a highly motivated, customer-focused individual with a strong desire to learn and contribute to a positive customer experience. This is an on-site position based in Charlotte, NC, requiring daily attendance.

Key Responsibilities

• Provide first-line technical support to end-customers via phone, tickets, and in-person for hardware, software, and network-related issues.
• Log, prioritize, and track all support requests in the IT Service Management (ITSM) system.
• Diagnose and resolve common technical problems, including password resets, software installations, printer issues, and basic network connectivity.
• Escalate complex or unresolved issues to Level 2 technicians or other appropriate IT teams with clear and detailed documentation.
• Perform basic troubleshooting of VoIP phones and other communication tools.
• Guide customers through self-help solutions and best practices for common IT issues.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Adhere to IT policies, procedures, and security best practices.
• Maintain a high level of customer satisfaction through professional and courteous interactions.

Qualifications

• High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 0-2 years of experience in a help desk, technical support, or customer service role.
• Basic understanding of computer hardware components (desktops, laptops, printers).
• Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Basic knowledge of network concepts (TCP/IP, Wi-Fi).
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Exceptional customer service skills with a patient and empathetic approach.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to lift and move computer equipment up to 25 pounds.
• Must be able to work on-site in our Charlotte, NC office 5 days a week.

Preferred Qualifications

• CompTIA A+ certification or equivalent.
• Experience with an IT Service Management (ITSM) system (Manage Engine Service Desk Plus).
• Familiarity with Active Directory for user and computer management.
• Basic understanding of mobile device support (iOS/Android).

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training:FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees . All qualified applicants will receive consideration for employment without regard to race , (we’ll protect  the courts . . . ) . 

Flow Control Group, 3915 Shopton Road, Charlotte, North Carolina, United States of America